Job Profile Summary: The Senior Account Executive is responsible for managing a portfolio of small and medium enterprises (SME) accounts, driving sales growth through cross-selling and up-selling. They lead strategic communication, collaborate with internal teams and partners, and facilitate sales reporting for senior management. They develop and maintain strong sales pipeline, build long-term client relationships, mentor junior staff, and manage high-value accounts to ensure customer satisfaction and retention.Responsibilities:Acquires and builds relationships with small and medium enterprises (SME) accounts across one or more defined sales territoriesIdentifies and capitalizes on cross-selling and up-selling opportunities within target accounts, driving revenue growth and customer satisfactionCollaborates extensively with internal teams, including product development, marketing, and customer support, to ensure comprehensive fulfillment of client needsPrepares and presents detailed accounts and transaction reports to senior management, providing actionable insights and recommendationsUtilizes insights derived from performance reviews, internal discussions and market research to update internal sales systems and procedures, and enhance customer experienceAchieves and exceeds sales objectives, and contributes to the development and execution of the go to market strategy for strategic partnershipsDevelops and nurtures long-term relationships with high value accounts, acting as a trusted advisor, with focus on maximizing customer satisfaction and retentionMentors and guides junior account executives, fostering a culture of continuous learning and professional development within the team

  

Applies expert knowledge of inside and outside sales concepts in SME accounts and provides strategic support to sales team by developing retention strategies and managing key accountsEmploys a high standard of account management judgement to tackle open-ended problems that are difficult to prioritize, and define how things are doneCollaborates with cross functional teams to develop lead generation strategies and improve conversion rates

  

Qualifications:Education:Bachelor’s or master’s degree in sales, business administration or equivalentExperience:5-8 years of experience with bachelor's or 4-7 years of experience with Master's in areas such as account management, sales, sales operations or equivalentSkills: Technical/Functional Skills:

 

Account ManagementConsultative SellingIndustry ExpertiseSales ProcessesCold CallingCustomer Centric MindsetEffective DelegationTime Management Resource Planning & Allocation

  

Behavioural Skills:Cross-Functional CollaborationEffective CommunicationEmpathyCustomer FocusAdaptabilityCritical ThinkingConflict ResolutionTeam Building