The Amazon Device Solutions (ADS) team is seeking a Senior Account Manager to drive complex account relationships and strategic initiatives in our rapidly growing B2B business. You will be responsible for defining and executing account strategies that accelerate the adoption of ADS products, including our digital signage solutions and other technologies. Working closely with our Product, Business Development, and Launch teams, you'll manage relationships with key business customers and technology partners to ensure their success with ADS solutions.

Key job responsibilities
- Define and execute complex account strategies to drive adoption of ADS products and services across enterprise customers
- Build and maintain strategic relationships with senior-level stakeholders at key accounts and technology partners
- Provide tailored recommendations that improve senior-leader account decision-maker experience (ADMX) and customer experience (CX)
- Define and scale new business opportunities for existing and potential accounts
- Drive alignment between customer needs and ADS product roadmap through close collaboration with Product and Engineering teams
- Create and present business reviews and strategic recommendations to Director-level and above
- Lead cross-functional initiatives to improve account management processes and playbooks
- Actively mentor team members and contribute to the development of account management best practices
- Manage complex problem resolution and strategic escalations

Follow this link to view more Amazon Device opportunities within our Operations and Supply Chain teams: https://www.amazon.jobs/content/en/teams/devices-services/operations-supply-chain

A day in the life
Your day might start with a strategic planning session for a major business account, followed by a business review with senior stakeholders. By midday, you could be collaborating with Product teams to align customer needs with our roadmap. The afternoon might involve mentoring team members and working on process improvements. Throughout the day, you'll balance strategic thinking with tactical execution, driving results while maintaining strong relationships with customers and internal teams.

About the team
ADS creates scalable, profitable B2B opportunities by leveraging Amazon's substantial investments in 1P devices, technologies, and infrastructure. Our mission is to empower businesses with connected devices and services that amplify their operations, business performance, and customer engagement. We are a team of innovators tackling difficult problems and building products through fast iteration in a startup-like environment within Amazon.