Our Company OnePoint Patient Care Overview Under the general direction of the Director, Client Services, delivers on the company’s value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica. Assigned to a specific book of business to establish client partnerships. Responsibilities + Working with a Director of Client Services, the successful Sr. Account Manager will be assigned a larger book of business with greater levels of risk and difficulty than an Account Manager. They will also be viewed as a leader on the team and expected to be a Mentor to Account Managers and Managers alike. + Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services. + Works with Sales to retain and grow Book of Business. + The Senior Account Manager owns the client issue escalation and resolution process. Working directly with key internal partners, the Senior Account Manager achieves timely responses on all issues along with setting proper expectations for clients. + Manages their client base through the companies account tracking software. This includes the tracking and management of Activities, Tasks, Contacts, and other material events with clients. It will also document the up selling, and tying those upsell items in to the overall retention strategy. + On an ongoing basis is responsible for the preparation and participation in an account review with Diretor/management. + Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Senior Account Manager will also provide educational materials to facilitate compliance with OnePoint procedures, tools and resources. + Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. + Expected to attend corporate/networking events and conferences. + Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualifications + Bachelor’s Degree in business or related field + MBA desired + 3-5 years related experience in pharmacy industry + Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired + Basic computer skills; Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team; written and verbal communication skills + Account tracking and/or CRM; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once desired + 25% travel About our Line of Business About OnePoint Patient Care OnePoint Patient Care is the nation’s leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services – offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for more than 32,000 patients per day. Through its Concierge PBM, Next Day Valet mail order and Direct Express local services, OnePoint serves more than 350 hospice programs and is available in 50 states. OnePoint was one of the first pharmacies to begin serving the hospice industry when the Medicare hospice benefit began in the 1980s. Today OnePoint has grown to be one of the leading national hospice pharmacies with 15 locations strategically positioned throughout the United States, with additional plans for expansion. For additional information on what OnePoint can do, visitwww.oppc.com or call (866) 771-OPPC. Follow us onFacebook (https://www.facebook.com/oppcrx) ,Twitter (https://twitter.com/oppcrx) , andLinkedIn (https://www.linkedin.com/company/onepoint-patient-care/) . ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-AZ-TEMPE ID 2024-158028 Line of Business OnePoint Patient Care Position Type Full-Time