As a Senior Account Manager at Blacklane in Dubai, you will be responsible for managing a select portfolio of high-value accounts, focusing on strategic growth and long-term client success. You will develop customised solutions and serve as a trusted advisor to senior stakeholders, leveraging your strong analytical skills and experience in strategic account management. 

In this role, you will drive revenue growth by managing and expanding existing client relationships across multiple locations. Your primary focus will be building and maintaining strong client partnerships while collaborating with internal teams to ensure seamless service delivery. You will monitor client performance, market trends, and account metrics to achieve revenue and retention targets. 

Join our dynamic team and play a crucial role in positioning Blacklane as the premier choice for premium mobility services in the UAE and beyond!

YOUR CHALLENGE:

Cross-Functional Collaboration: Work closely with internal teams, including Partner Management, Finance, Product Development, and Operations, to ensure seamless alignment across business functions. Act as a key liaison between internal stakeholders and external partners, fostering effective communication and collaboration to drive shared success. Revenue Growth: Proactively identify opportunities for upselling and cross-selling within assigned accounts to maximize revenue potential. Develop and execute strategies that deliver measurable business outcomes aligned with Blacklane’s objectives. Retention and Renewals: Ensure high client retention by delivering outstanding service and maintaining strong, trust-based relationships. Lead strategic account planning efforts to secure timely and successful contract renewals. RFPs & Tenders: Demonstrate expertise in managing complex RFPs and strategic tenders with a focus on financial acumen and a methodical, strategic approach to secure high-value contracts. Business Travel Readiness: Be prepared for business travel approximately 20% of the time, occasionally on short notice, to meet clients or attend industry events as required. Market and Client Monitoring: Stay ahead of market trends, client performance metrics, and industry developments to refine account strategies. Proactively address challenges and identify opportunities to enhance client engagement and drive growth. Performance Tracking: Continuously monitor account performance against revenue targets and client satisfaction benchmarks. Identify potential risks early on and implement corrective measures to ensure consistent success and long-term growth.

ABOUT YOU:

RFPs & Tenders: You have a proven track record in managing complex RFPs and strategic tenders. Your exceptional financial acumen and strategic mindset enable you to craft compelling proposals, navigate competitive bidding processes, and secure high-value contracts. Strategic Planning: You excel at architecting and executing customized account strategies for enterprise clients. Your ability to meticulously align client objectives with Blacklane's strategic vision allows you to develop comprehensive roadmaps that drive revenue growth, enhance client retention, and cultivate long-term partnerships through data-driven insights and proactive engagement. Communication and Collaboration: As a strong team player with a relationship-oriented approach, you have a natural ability to manage complex projects and engage effectively with both internal and external stakeholders. Ambition and Passion: You're highly ambitious and passionate about delivering exceptional results. Your drive for excellence is evident in every aspect of your work. Technical Proficiency: You possess advanced skills in Microsoft Office, G-Suite products, and Salesforce/CRM systems, enabling you to work efficiently and leverage technology to enhance your performance. Language Skills: Your excellent spoken and written English communication skills are complemented by advanced interpersonal skills that shine through in both virtual and face-to-face interactions. MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry. 

Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:

Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career. 

Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.

Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us! 

Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.

Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.

Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.

Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.

Upgrade your career with Blacklane