Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
Solicits residential customers through door-to door solictiation and by building relationships with property management and explains products and services available to same
Generates incremental revenue from existing customers by adding new/additional services or upgrades
Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
Attends and actively contributes to sales meetings and training programs
Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
Collect and account for funds and provide receipts according to Company policy and guidelines
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of cold call sales skills, persuasion, and clear communication skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
Ability to build mutually beneficial relationships with all management at assigned properties
Ability to communicate orally and in writing in clear and straightforward manner
Ability to maintain confidentiality
Ability to deal with the public in a professional manner
Education
High School Diploma or equivalent work experience
Related Work Experience
Minimum of 1 year experience in sales or customer service
Certifications and/or Licenses
Valid driver's license with a satisfactory driving record within Company required standards
PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge
Ability to maintain high level of self-motivation
Ability to maintain favorable relations with subscribers, vendors and employees within the service area
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Ability to prioritize and organize effectively
Ability to use personal computer and software applications
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
WORKING CONDITIONS
Office environment and / or outside environment with exposure to inclement weather
Must be able to lift 10-20 pounds for 20 – 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
SMD300 2024-45448 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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