Senior Administrative Technician Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/4560651) Apply  Senior Administrative Technician Salary $46,093.00 - $71,532.00 Annually Location Durham, NC Job Type Full time with benefits Remote Employment Flexible/Hybrid Job Number 24-04965 Department Community Development Opening Date 07/02/2024 Closing Date 7/23/2024 11:59 PM Eastern + Description + Benefits + Questions Position Description Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Salary range: $ 46,093.00 - $71,532.00 Annually Hiring Range: $46,093.00 - $58,844.00 Work Hours: 8:00 am - 5:00 pm The Community Development Department (http://durhamnc.gov/445/Community-Development) promotes thriving, livable neighborhoods in Durham. We work with lenders, developers, builders, community organizations and residents to enhance the quality and availability of affordable housing. We empower low-income and first-time homebuyers to secure and remain in housing. Our talented, creative, and committed staff make this happen. If you share our commitment to quality affordable housing, collaborative work and serving our community, join our team! The Community Development Department has two Senior Administrative Technician positions open. The Senior Administrative Technician is responsible for providing administrative support to the Community Development staff, projects and/or office including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations; preparing documents, reports, and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems. This position responds to internal and external customer questions and inquiries by communicating standard policies and procedures. Duties/Responsibilities + Provide internal and external customer service by answering and prioritizing phone calls; Identify and escalate high priority calls. + Greet customers, provide information related to assigned area, respond to inquiries, complaints, and requests for information. + Refer customers to appropriate resources for issue resolution. + Receive, prepare, process, and verify transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, credit card expenses, travel authorizations and/or purchasing requisitions. + Serve as the divisional timekeeper, processing payroll transactions using established methods. + Prepare and produce documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects as assigned. + Monitor, setup and breakdown of conference and training rooms for meetings and events. + Update the Department Web Page. + Manage weekly “hot sheets” note taking. + Enter PAFs (personnel action forms) into MUNIS and help maintain timesheet journals. + Process newspaper ads: order office supplies, and sanitize lobby, as needed. + Support scheduling of interviews and be a liaison to Human Resources. + Maintaining Community Development email inbox. + Oversee maintenance, cleaning, and logging use of company vehicles. + Open, log and distribute mail. + Process invoices for Project Managers and other staff, as assigned. + Complete and monitor service requests. + Calendar management for senior level staff as assigned. + Coordinate repairs with vendor for general office equipment. + Monitor transactions for progress and perform research as required. + Perform data entry into spreadsheets, prepare memos, correspondence, and reports. + Organize and maintain files. + May serve as the back-up to some of the listed duties and responsibilities. + Performs other duties of a similar nature and level as assigned. Minimum Qualifications & Experience + High School Diploma or equivalent (GED, HiSet, TASC). + Three years of related clerical/administrative support experience. Additional Preferred Skills + Associate Degree. + Three or more years of customer service experience. + Time entry/Payroll experience. + Experience supporting executive leadership. + Experience managing multiple lines of communication. + Intermediate proficiency with Microsoft Suite including Word, Outlook, Power Point and Excel. + Experience with virtual meeting platforms such as MS Teams and/or Zoom. + Website experience. + North Carolina Public Notary Registration. Benefits – General Full-Time Employees + 11-12 paid holidays per year + 12 standard work days of vacation per year + 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement + 2 weeks paid military leave per year + Medical, dental, vision, and supplemental life insurance plans + State and City retirement plans + Short and long term disability plans + Paid temporary disability leave for specified conditions + City contribution of 10.15% into the N.C. State Retirement System + Paid funeral leave + Employee Assistance Program - personal and family counseling + Paid life insurance equal to annual salary + 48 hours for volunteer work each year* + 4 hours parental leave each year + Workman's Compensation Insurance + 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year) + 401(k) retirement plan (5.0% of salary) + State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) + 401(k) retirement plan (5.0% of salary) + State retirement plan effective first day of the month following date of hire + Health insurance effective first day of the month following date of hire + Dental and life insurance, after one year of service + Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service 01 Where did you first hear about this opportunity? + City of Durham Website + Walk in + Job fair + Employee referral + Professional organization ***Please list the organization in "other" box below*** + Internet posting ***Please list the specific web site in the "other" box below*** + Craig's List + Facebook + LinkedIn + GlassDoor + governmentjobs.com + Monster.com + Indeed.com + Employment Security Commission + Magazine/Newspaper + Other 02 If you listed "other" above please give specific web site, organization, or publication. 03 Please select your highest level of COMPLETED education. + Less than a High School Diploma or Equivalent (GED, HiSET, TASC) + High School Diploma or Equivalent (GED, HiSET, TASC) + Associates Degree + Bachelor's Degree + Master's Degree + PhD or Juris Doctorate 04 How many years of related clerical/administrative support experience do you have? + No related experience + Less than 1 year of related experience + 1 year but less than 3 years related experience + 3 years but less than 5 years related experience + 5 or more years related experience 05 Do you have experience with electronic communication and virtual meeting tools such as Teams and Zoom? + Yes + No 06 Do you have experience managing multiple lines of communication (e.g. phone calls, emails, chats)? + Yes + No 07 Do you have experience supporting time entry for payroll purposes? + Yes + No 08 Briefly describe your experience supporting time entry for payroll purposes. If no experience, please put N/A. 09 Do you have experience supporting executive leadership? + Yes + No 10 Briefly describe your experience supporting executive leadership. If no experience, put N/A. 11 What is the largest number of staff you have supported at one time? 12 How would you rate your experience level with MS Office applications such as Outlook, Word, and PowerPoint? + No experience + Beginner level + Intermediate level + Advanced level + Expert level 13 How would you rate your experience level with MS Excel? + No experience + Beginner level + Intermediate level + Advanced level + Expert level 14 Are you a North Carolina Notary Public? + Yes + No Required Question