Job Summary

Job Description

What is the opportunity?

RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.  The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.   

As a Senior Administrator, Entitlements you are responsible for day to day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC IS clients.  

Working Hours : 3pm to 12am / 4pm-1am

What will you do?

Primary Responsibilities

Provides day-to-day supervision to direct line manager in ensuring daily deliverables are successfully completed; including any ad-hoc responsibilities assignedEnsure that all allocated corporate/income events and instructions are:processed, validated, and authorized within the required timeframes i.e. key dates and stageshighly in adherence to SLA and  operational procedures without exception; and deviations are reported to Supervisor/Manager immediatelyEnsure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients to Supervisor/Manager of the team/departmentProcess receipt of entitlements within agreed service standardsFull adherence to the team’s control functions, including operations/events and End of the Day checklistsClosely review/investigate and resolution of outstanding reconciliation itemsEnsure that queries raised/assigned to individuals are answered within agreed service standardsReview procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness)Provide coaching and support on operational activities to staffs to ensure all aspects of team’s activity are satisfactorily covered. This may include buddy training, classroom refreshers etcMaintaining high level of Quality in term of accurate and timely processing as defined in goals & objective documentContinually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all timesFull awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practicesSupport the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracyEstablish working relationships with people at all levels both inter departmental and across the wider group.Accountable for maintaining satisfactory internal and external Audit/Regulatory/Risk ratings and reviewsProvide feedback on agent network and vendor performance on any deviations from their service level agreement with RBC.Assisting Supervisor/ line manager with work load allocation amongst team members

Client Service and Teamwork

Respond to all client queries and incoming emails in a timely and effective mannerDevelop and maintain good working relationships with brokers/fund managers/clients/custodiansProvide assistance to the other teams within RBC INVESTOR SERVICES when required to ensure the success of the larger teamActively engaged in cross-training for flexibility within the teamEnsure ongoing productivity by providing back-up relief for staff who are absent or on leaveFlexibility to work various shifts of home location (subjected to daylight savings)Assist Supervisor/ Manager in training of staffAssist Supervisor/ Manager to build a cohesive team spirit within team that will foster RBC Values, client service focus, operational efficiency and an error free environment

What do you need to succeed?

Must have

Experience in a Global custody or related financial institution.In depth knowledge and experience (at least 1+ years)Good written and verbal communication skillsAbility to use initiativeExcellent attention to detailGood interpersonal skills and networking abilities with sub-custodians and internal departmentsAbility to work as part of a team or alone to achieve collective goalsGood organisation skills and ability to prioritise workloads to meet tight  deadlinesAble to work under pressureDemonstrated supervisory ability

Nice-to-have 

AdaptabilityTeamwork and collaborationAttention to detailInitiativeInvestment Operations Certificate (IOC) qualifications

What’s in it for you?
 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensationLeaders who support your development through coaching and managing opportunitiesA world-class training program in financial servicesA collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-12-04

Application Deadline:

2025-01-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.