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When it comes to growing talent, 
we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.
 

Role Purpose/Business Unit:

 

Are you ready to join Vodacom’s exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available. The purpose of this role is to actively facilitate the delivery of business services by adhering to Devops processes that meets or exceeds service levels of the technologies that support Vodacom’s business
 

Your responsibilities will include:

 

Service Management: General (Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes.).
Service Management: Customer Experience and Performance (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.
Systems Management - Service Transition (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively).
Service Management: Risk and Control (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.)

The Ideal Candidate for this role will have:

 

Must have technical / professional qualifications: 

Matric / Grade 12 essential.2-3 years experience with Number Portability in Telecoms.2 years’ experience in an IT Operations environment is essential. GSM related experience is highly desirable

Core competencies, knowledge and experience:

ITIL Service Management Framework Service OperationsService Transition CRMProvisioning – Number Portability Specific

We make an impact by offering:

Enticing incentive programs, competitive benefit packages, and an exclusive 13th chequeRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

Closing date for Applications: 02 July 2024

 

The base location for this role is-Vodacom Century City

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.