This role drives the strategic business engagement with assigned existing key customers with commercial decision and key influencer in Asia.  Build clear account strategies, short term and long term, and drive growth and expansion of businesses to meet assigned budget targets.  Own and lead RFI/P/RFQ activities, and work with different stakeholders from different functions in the organisation to drive effective and competitive responses to win new businesses. Leading the account plans and work closely with Program Management team and operations to deliver highest level of execution. 

This role creates, owns and drives the strategic roadmap for assigned customers. Serving as the Asia customer ambassador, connecting customers’ needs to existing capabilities, while also engaging SMEs to drive the development of future solutions. This role ensures that APLL continues to generate and deliver value to our customers and help customer to be in the forefront of competition and the industry.

Responsibilities

Key Account Management

Manage a portfolio of customer relationships independently Develop and execute tailored solutions for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability Carry out strategic measures for the management, growth, and revenue retention of account portfolios. Strives to achieve continuous revenue / contribution margin (CM) growth. Work closely in projects with cross-functional teams to develop creative solutions to meet customer needs. Execute the Strategic Roadmap for defined accounts. Actively engage with the cross commercial team to drive efficiencies, develop new ideas/initiatives, in support of on-going account development goals and objectives. Meet Commercial targets set

Customer Relationship Management 

Manage assigned client and customer relationships, to ensure their ongoing satisfaction & loyalty. Ensure revenue leakage is held at target for managed accounts. Proactively identifies new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio. Regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team Work closely with PM/Ops to support team to implement effective solutions for customers Drive engagement of APLL and customer representatives, to ensure that strong relationships are developed/nurtured Be the voice to customer, however with APLL interests as top priority

Customer Needs Clarification 

Obtain a good understanding of on-going customer needs  Ensure that any potential risks related to the customer program are raised expeditiously  Consult with customer representatives to identify the outcomes clients require, utilizing expertise to gather customer data, clarify immediate customer needs, and develop and agree to a specification of customer requirements.

Education

Bachelor's Degree or Equivalent Level

Experience

Minimum 5 years of relevant international transportation/logistics experience; international order management preferred Minimum 5 years of experience involving direct customer interaction/ownership Good at interpersonal skills and building customer relationships at various levels. Excellent communications and persuasive skills to communicate change at all levels within the organization. Entrepreneurial mindset and results oriented effort for others and self. Independent learner and Experience in managing and directing resources.