Principal Duties/Responsibilities KPI Management
  Administer ongoing benefit system activities Receive and process import data files containing indicative data, election data, dependent and beneficiary data Generate payroll/vendor feeds, as well as ad-hoc management reports Process and fulfil, confirmation statements and other benefit related materials Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems Review error reports and resolve issues as needed utilizing case management tool Exercise discretion and independent judgment in responding to and resolving client issues Develop and maintain system processing documentation and processing calendar Set up and test data encryption and transmission protocols with client and vendors Manage fulfilment inventory with clients Provide back up for other team members as needed Attend ongoing client status meeting as needed to establish client relationship Attend internal project meetings to ensure project continuity into ongoing Meet service level agreements across all clients
  Principal Duties/Responsibilities
  Assist project team with client assignments to deliver timely, within-budget and high-quality work 100% compliance with SOC1 and Professional Excellence criteria Help develop and maintain system processing documentation Analyze process workflow and recommend improvements to increase efficiency and effectiveness Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers Relationship management Take initiative to proactively share knowledge and/or experience with team members Develop strong partnerships with team members Work collaboratively with other members of the team to meet internal and client objectives
  Top 5 Competencies Focusing on Client Driving Excellence Influencing Stakeholders Adjust to Change Working with Teams Required Qualifications, Skills, Knowledge, Experience, Qualifications:Minimum bachelors degree
 Knowledge, Skills and AbilitiesGood with MS OfficeCommunicationExcellent Communication, both written and verbal in particular verbal communicationTenacity for following up with a broad range of stakeholdersAbility to network with entire Willis Towers Watson organization and get things done by building bridges
 Soft SkillsProactive approach, Results focused, highly motivated, self-starterStrong can-do attitude, positive towards changeWorks well with teams and promotes best practice sharing
 Knowledge/Experience:Work experience with US counterparts and projects preferred, but not mandatory