ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

Key Responsibilities:

Agile Coaching & Leadership:Provide strategic guidance and coaching to individuals, teams, and leadership in Agile methodologies such as Scrum, Kanban, and ITIL.Act as a pragmatic, active participant in Agile ceremonies (e.g., daily stand-ups, retrospectives, planning sessions) to directly influence and guide teams in their Agile practices.Foster an environment of accountability and transparency, coaching teams in continuing their Agile journey with a strong focus on continuous improvement.Drive teams in improving their Agile practices by setting clear goals (e.g. OKRs) and measuring success in line with the organisation’s priorities.

Data-Driven Continuous Improvement:Utilize data and key performance metrics (KPIs) to guide and measure continuous improvement efforts.Help teams define meaningful metrics (e.g., velocity, cycle time, lead time, defect rates, etc.) and interpret data to identify bottlenecks, inefficiencies, and opportunities for improvement.Implement automated feedback loops at every level, integrating learnings from metrics into daily work to continuously refine and enhance team performance.

Collaboration & Stakeholder Management:Work across transversal teams to foster strong collaboration and communication.Be comfortable in resolving conflict and handling challenging conversations in both individual and group settings.Facilitate the sharing of knowledge and best practices across teams and tribes to build a strong knowledge culture.Collaborate with other Agile coaches in managing change and transformations with minimal disruptions to business needs.

Methodology Expertise:Guide the implementation of Agile frameworks, incorporating DevSecOps principles to ensure efficiency, quality, and security are top of mind.Support the integration of ITIL 4.0 practices to enhance service management and improve the overall efficiency and effectiveness of IT service delivery.Leverage Six Sigma techniques to ensure process optimization and high-quality outcomes across Agile projects.

Key Qualifications & Skills:

Experience:7+ years of experience in Agile coaching, with a focus on driving high-performing, self-sustaining teams.Strong expertise in using data and metrics to drive decision-making and continuous improvement within Agile teams.Hands-on experience with ITIL 4.0 frameworks and practices, with a solid understanding of service management and IT operations.Experience with Six Sigma methodologies (Black Belt or Green Belt certification is preferred).Deep understanding of DevSecOps principles, ensuring that security is integrated into the Agile development lifecycle.

Certifications (Preferred):Certified Agile Coach (ICP-ACC, CSM, or equivalent).ITIL 4.0 Foundation or higher certification.Six Sigma Green Belt or Black Belt certification.DevSecOps certification or demonstrable experience in security integration within Agile frameworks.

Skills:Expertise in Agile methodologies such as Scrum and Kanban, with the ability to tailor approaches based on team and organizational needs.Proficiency in using data visualization and reporting tools (e.g., JIRA, Confluence, Power BI, Tableau).Ability to mentor and inspire teams to adopt and excel in Agile practices, fostering a culture of continuous improvement.Excellent communication skills, with the ability to present complex data and concepts in an easily understandable manner.Strong problem-solving and analytical skills, with the ability to identify and address organizational impediments to Agile success.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.