Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job DescriptionEnsure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.Use Workboard on daily basis.Ensure timely delivery of freight to customers for Import shipments.Ensure documents are timely sent to customer or broker for customs purposes.Ensure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed and updated in the SOP.Meet KPI standards, as per the company’s procedures.Overseas communications, timely responses to emails and requests (internal and external)Meets company standards of 52 hours training per year per employee.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Additional Duties & TaskSupport the onboarding of new colleagues with knowledge based training & guiding.Support the local departments with advice on more complex procedures.Support the Department Manager with the creation of work instructions if neededSupport as a department wide expertise on special requests

QualificationsGlobal logistics industry knowledge5 plus years of experienceGood computer skills (e.g., MS Excel, MS Word)Pro-active, strong organizational skills.IATA/FIATA/DG Certification (preferred)Fluent in English

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife InsuranceRRSP Retirement Savings PlanEmployee Stock Purchase PlanTraining and Personnel Development Program

Annual compensation is from CAD 46,000 to 50,000.