The primary duties of the Senior AMS Delivery Analyst are the overall management of the Service Provider for specific application areas. It includes the facilitation of information flow between business partners and VF's service providers, assistance in providing solutions to incidents, identification of business requirements for the resolution of incidents, and monitoring and managing the SLA's and deliverables from VF's service providers.

This individual has a high level of initiative, can work independently or as a member of a team with little supervision and may lead a team. They can understand, contribute to, and document business and functional requirements, application designs, data flows, process flows, and test plans. They follow a consistent and flexible process to gather data, analyze data, and document deliverables. They heavily interact with project teams, development teams, business partners, and various levels of management.

How You Will Make a Difference: 

Responsible for ITIL service delivery activity for applications in the portfolio and ensuring business commitments are met. Responsible for participating in the Global Center of Excellence Monitor SLA performance from Digital & Technology service provider. Work with the Project teams to monitor and review specs to our Service Providers related to Minor Enhancement requests. Maintain consistent contact with brand Business Relation Managers, Digital & Technology Project Teams, and business partners to be the liaison between Digital & Technology service provider and business partners. Develop and maintain a working knowledge of all systems within area of responsibility.  Participate in defining impact, requirements and controls for software and hardware upgrades, as well as recommendations for system performance improvements. Support Audit & Compliance activities Enforce compliance with applicable VF policies, guidelines, and governmental laws Assist in development of weekly, monthly, quarterly, annually and year to date reporting matrix on SLA and Minor Enhancement work that is done by Digital & Technology Maintain process/technical knowledge and serve as subject matter expert.

Years of Related Professional Experience: 5-10 years

Educational/ Position Requirements: 

BA/BS in Business Administration, computer science or related fieldPkMS, Labor Management & Other Manhattan Products Functional/Technical KnowledgeAS 400, TurnoverFunctional/Technical Knowledge of one of more application in the portfolioPrior Database/Programing experience required.Ability to set technical standards/participate in technical reviews, enforce & adapt new/enhance existing processes.Experience with Center of ExcellenceOutsourcing experience preferred.Experience working within a Global Service Delivery model.PMI and/or ITIL certification preferred.Application related certification a plusKnowledge of Service Now experience a plus.

Skills

Strong written and oral communications skillsAbility to interact across multiple levels of the business.Must be able to multi-task in stressful situations and make sound decisions.Strong customer focus and be results driven.Ability to understand the details while also seeing the bigger picture.Ability to provide oversite, leadership & technical/Functional guidance to the support team.A continues improvement mindset & proactively address issues from a long-term perspective.

Functional/Technical Skills

Warehousing & Logistics OTC Functional knowledgeManhattan PkMS, Labor Management, FedEx  & other productsKnowledge of AS400, RPG & P2P toolsExperience in troubleshooting and resolving complex system issues.

Experience

5-10 years of experience working with one of more of the application in the portfolio5+ years of experience in ITIL v3Experience operating in a center of excellence a plus.Experience with Dev-Ops a plusExperience with OLTP & Batch processingExperience in working with a managed service model.   

 Special Physical and/or Mental Requirements:

Some travel may be involved.Potential for nonstandard work hours for problem resolution

Hiring Range:

$96,000.00 USD - $120,000.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.