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Position Summary
The Netops Team Lead is responsible for the oversight of Netops inventory to ensure all SLAs and TATs are consistently met. This position will be responsible for the oversight of market specific Netops inventory and processes, workload balancing, staff training, communicating with internal and external teams, collaborating with our market business partners, analyzing data to ensure compliance with state regulations, and acting as Subject Matter Expert for specific markets. The Netops Triage lead will maintain open lines of communication with the leadership team on any issues encountered, as well as provide feedback/recommendations for any process improvement opportunities.
Required Qualifications
2-4 years of provider data experience
2-4 years of healthcare or health insurance experience
Excel experience - reporting and pivot tables specifically
Advanced level written and verbal communication skills primarily in a professional environment
Training experience
Preferred Qualifications
QNXT experience
Prodata experience
Data/root cause analysis experience
Team lead/supervisor experience
Education
High School Diploma
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.