The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
DescriptionInsights & Solutions
The creative problem solvers in Liberty Mutual’s Insights & Solutions group harness the power of data, analytics and technology to develop innovative solutions that drive our US Retail Markets business forward and support a high-performing culture. This group brings together highly talented thinkers and doers ready to challenge the status quo and make an impact. As a member of this cross-functional group, you’ll collaborate with teams across Liberty Mutual to deliver analysis that unlocks insights and sparks new, better ways of working.
The Insights & Solutions team provides critical analysis through five functional groups within US Retail Markets:
Distribution, Marketing & Experience Insights & SolutionsData OfficeClaims & Service, Insights & SolutionsKnowledge & Development Solutions Data Science
The Direct Operational Analytics team is looking for highly motivated senior analyst with strong analytical and technical skills to join the KPI team. The team is tasked with ensuring the operational health of the Direct channel by analyzing funnel performance and producing forecasts. You will be part of a team that generates analytical insights and accurate forecasts to influence real-time operational levers for a $4B direct-to-consumer personal lines channel, inclusive of digital and call center sales. Additionally, you will partner with other Analytics, Operations, and Finance teams to fully understand operational and financial results for the channel.
The successful candidate must have excellent analytical and problem-solving skills and experience executing analytical projects. They will also have strong verbal and written communication skills and the ability to explain their work to various audiences.
This role may have in-office requirements dependent on candidate location.
Responsibilities:
Understand KPI trends and drivers, on a segment and channel level, to assess performance to forecast and overall operational health.Develop and perform monitoring of real-time and monthly results vs. expectations, performing investigations into meaningful deviations.Perform forecasting of key trends, to inform operational and financial planning.Complete monthly operating reports (MOR) and lead Direct financial planning.Partner closely with Office of Data & Reporting (ODR) to prioritize and develop standard reporting. Qualifications Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required. Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques. Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem). Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes. About UsAs a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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