Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

 

Sr. IT Analyst must possess a general knowledge of computer platforms, software and hardware.  They must understand and follow efficient and cost-effective methods of accomplishing tasks and goals. They are an active participant and occasional leader in team activities and collaborate with others for the successful completion of problem resolution and projects.

 

RESPONSIBILITIES:

 

Installation, setup and support of PC’s, Mac’s, printers and other peripheral devices Installation and support of software applications Knowledge of Windows OS, Mac OS, and productivity applications Answering technical/support questions for the user community Diagnosing, troubleshooting, and resolving hardware and software problems Ensure technical incidents/tasks are processed and completed in a timely and accurate manner Provide correct routing and escalation when required Communicate status of issues with requestor and management in writing and verbally Create and edit technical and training documentation Contribute to a positive and cohesive team Provide mobile user support – remote connectivity Provide on call support during all non-business hours Provide instruction to new employees on PC systems and policies, such as how to log onto the network, access email and other corporate systems and give an overview of current IT policy regarding the use of such systems Travel to other sites as necessary

 

ATTIBUTES & SKILLS:

 

Strong process and analytical mindset Confident in decision making and problem solving Good verbal and written communication Strong inter-personal skills and can confidently relate to all end users Demonstrate strong organizational skills Team player: willingness to ‘do’. Must be able to work independently with little supervision; must also possess good judgment, knowing when to escalate issues Ability to establish priorities and follow through objectives Actively stays abreast of new and current technologies

QUALIFICATIONS:

High School Diploma or equivalent A college level degree or completed courses in computer sciences or related fields, or related relevant experience Minimum 5 years of related work experience in desktop support or IT customer services May require up to 10% travel 

WORKING CONSITIONS AND/OR PHYSICAL REQUIREMENTS:

 

Able to see, sit, stand, walk and write for extended periods of time Able to view a personal computer monitor or laptop screen for extended periods of time Able to use up to 40lbs of force occasionally, to move, lift or push objects, and/or a minimal amount of force frequently to lift, carry, push, pull or otherwise