Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
The Retail Last Mile Delivery Sr. Analyst will be responsible for supporting the day-to-day and strategic initiatives of the CVS.com last mile delivery program. The Sr. Analyst is expected to become the Last Mile Delivery team’s subject matter expert with respect to best shipping practices, business processes and the TMS system supporting this program. The prospective hire must have an adept understanding of data analytics and retail business practices to assist in defining business strategies that enable improved data visibility, cost management, and customer service. The ideal candidate is a self-starter who will be responsible for serving as a departmental liaison between various internal & external business partners with a specific focus on reducing shipping costs while ensuring SLAs are met/exceeded. Additionally, this role may include the opportunity & responsibility to support other initiatives and objectives across the broader Last Mile Delivery team.
Primary Job Duties & Responsibilities:
Support the implementation of plans, procedures, programs and strategies to enhance performance, service levels, cost savings and productivity.
Provide daily, weekly and ad hoc KPI reporting, including by not limited to: deliveries’ on-time performance, cost savings, backlogged orders, parcels’ time in transit, internal order fulfillment, costs per package, etc.
Support day to day activities with all couriers/carriers and vendors within the B2C last mile services.
Perform root cause analyses and strategize corrections to irregularities and low performance in vendor services, couriers’ shipping performance, CVS’ internal order processing and fulfillment.
Required Qualifications and Functions:
Minimum 1 year of similar or relevant work experience.
Minimum 1 year prior experience with Microsoft Office Suite and various data systems.
Preferred Qualifications:
Self-starter who is able to work both independently and as a member of an integrated item.
Effective time management and organizational skills to effectively prioritize and manage multiple direct & indirect initiatives.
Ability to gather, analyze, and present data to influence outcomes and support/create department short term and long term goals & objectives.
Strong verbal, written communication and people skills with the ability to communicate and present in concise, and actionable manner to various levels of leadership.
Strong adaptability and capacity to work in fast-pace environments and navigate through change, coupled with collaboration and influencing skills to successfully operate cross functionally throughout the last mile and retail organization.
Ability to diagnose problems, seek insights beyond the immediately obvious, and recommend practical/sustainable solutions.
Demonstrate CVS Health HAWBs in your day to day, and contribute to our enterprise culture & team engagement.
Education:
Bachelor degree or equivalent experience
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.