Your Opportunity as the Senior Analyst, Quality Assurance

Collaborate with our company's Green Coffee Planning teams along side our Quality Assurance (QA) team to ensure the analysis, blending, and third party involvement is consistent to our high standards of our coffee products. Leverage your analytical skills along with your love of coffee to grow within the QA field and support some of the most iconic Smucker coffee brands!

Location: New Orleans, LA - Silo

Work Arrangements: 100% on-site

Typical schedule: Monday through Friday, 6am - 2:30pm (flexibility to shift work schedule to 7am - 3:30pm)May work on SaturdaysDomestic travel required once per year

Reports To: Quality Assurance Manager

In this role you will:

Deliver accurate green coffee analysis and blending instructions consistent with standardsQualify and maintain skills as a green coffee cupper through the completion of knowledge check requirements and cupping skill maintenance objectivesEnsure green coffee quality of all incoming, in process and blended coffee throughResponsible for Quality Assurance daily management systems results and equipment maintenance, and calibrationProvide blending instructions to external service providers to ensure accurate executionCalculate blend recipes, balancing inventory and schedule constraints with blending guidelines and standardsConduct preparation, roasting and cupping evaluation of individual green coffee components and blendsExecute quality assurance laboratory analytical testing to deliver accurate green coffee quality analyses, quality data trending and reporting into Oracle and IMS systems  Owning lab systems and Quality Key Elements and accountable for quality resultsLead quality defect root cause analysis investigationsDevelop and implement cost reduction and work process improvement projects to improve and standardize systems to deliver customer service results that meet or exceed business targets

The Right Place for You 

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. 

What we are looking for:  

Minimum Requirements: 

Bachelor's degree or 5+ years of Quality Lab experience in lieu of degreeMust become a certified coffee cupper in 12-24 monthsExperience using Microsoft Office applications (Word, PowerPoint, Excel)Strong communication and cross collaboration skillsAbility and willingness to "flow to the work"

Additional skills and experience that we think would make someone successful in this role:  

Electronic inventory management system and / or quality document system experience Prior food safety experience

Learn more about working at Smucker:  

Our Total Rewards Benefits Program  Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity  

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