You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.   

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.    

Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.  

ABOUT THE ROLE:

As the Experiential Product Senior Analyst, you will be responsible for using ResyOS to support how we build booking UX for brand experiences as well as data analysis and reporting for all consumer dining events and programs. The role is highly collaborative as you will work cross-functionally with many internal partners' across Resy and American Express.

This role works closely with Experiential Managers, agencies, and internal AMEX teams to execute consumer events booked through the Resy platform. They are responsible for vetting product capabilities, ticketing strategy, venue creation, event build out, product consultation, and event reporting. The ticketing manager will also work with product services and engineering for approval on event release timelines, bug escalations, and gating.

WHAT YOU'LL DO:

· Lead event booking set up and product strategy for Resy Consumer events and experiences

· Work closely with restaurant partners to ensure booking experiences are built and executed with their collaboration

· Liaise with engineering and product teams to be an expert in new features and troubleshoot any issues relating to Resy products in connection to events + dining programming.

· Serve as ResyOS product SME for Marketing Team to inform product roadmap and large consumer marketing campaigns

· Work closely with the Implementation and Account Management team on event ticketing build outs, SOPs, ongoing processes + more

· Collaborate with the data team to develop methodology for measurement and attribution of dining events and programming

· Support experiential team on other tasks including but not limited to, event ideation, market research and preparing presentation decks

· Help to manage VIP guest attendance for brand events

WHO YOU ARE:

· You have working knowledge of reservation-management systems and restaurant operations

· Proficiency with data analysis required (i.e. Looker, Excel, Adobe Analytics)

· You have exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure

· You are coachable, self-motivated, and a fast learner

· You have strong communication skills, both written and over the phone

· You have excellent time management skills with the ability to recognize and focus on high priority tasks

· You thrive in a dynamic, fast-paced environment

· Understand what it means to have hospitality and willingness to go above and beyond for restaurant partners

· You are passionate about restaurants and the restaurant industry

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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