P2 Sr Analyst, ServiceNow Administration and Development

   

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Essential Duties and Responsibilities:

Coordinates and fulfills detailed ServiceNow platform requests and advanced problems directly with the clients in a timely manner.Responsible for completing ServiceNow Incidents, Defects, and Tasks according to established SLA’sPerform daily health check of the ServiceNow platform.Receives general guidance and may receive more detailed instructions on new projects.Ability to perform root cause analysis and recommends permanent corrective actions based on the analysisExecute preventive maintenance Services to proactively address events. Platform upgrades, quarterly patching, and security updatesSupport P1 and P2 Service Disruption Events and drive to restorationRecommends process improvements and supports a continuous improvement mindset

Qualifications

3-5 years of IT experienceBA, BS or equivalent experience in related field2+ years of hands-on experience in developing enterprise software and solutionsITIL v3 or v4 certification a plusExperience with ServiceNow instance upgrades and patches along with strategy and execution.Experience with integration components such as SSO, LDAPExperience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principlesUnderstanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITILExperience with Run book automation and data integrationExperience with a scripting language, such as PowerShell, Perl or PythonExperience with GCP or AWS Cloud Infrastructure

What is expected of you and others at this level

Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks.Works on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes action to resolveApplies judgment within defined parametersWork reviewed for sound reasoning and accuracy

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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