Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Technology Account Management

The Technical Account Management team for Merchant Loyalty is looking for our latest member in order to drive our customer experience forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset


Role
Be the primary technical person to work with clients and customer success on technical matters that come up as a form of weekly/quarterly check-ins. Work with support, product, and engineering on these customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.

● Key partner to business and IT stakeholders
● Lead quarterly technical reviews and provide relevant technical recommendations on solutions and enhancements
● Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
● Collaborates on new opportunities and helps solution


All About You

•\tBachelor's degree in computer science or equivalent experience
•\tEnglish Advanced
•\tDemonstrable knowledge of software architectures and integrations
•\tExperience utilizing APM tools
•\tExperience in using and debugging API’s, investigating logs, and querying data with SQL Athena
•\tExperience with data batch tools, understanding technical documentation, and creating sequence diagrams
•\tExperience in technical client facing or account management roles
•\tExperience working with enterprise, strategic accounts
•\tIdeal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology
•\tPosition may require some travel and availability for off-hours support

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.