Objectives of the Position

 Responsible for daily operation activities
 Reviewer & approver for daily and month-end tasks
 Support in internal, regional, and global projects
 Support on team’s operational processes and procedures in full compliance with BASF requirements, Financial Reporting
Compliance (FRC), local legal and statutory requirements
 Support in issue resolutions and act as advisory of own service delivery topic together with local business partners, global
counterparts, internal and external stakeholders
 Support Assistant Manager/Manager in day-to-day service delivery

 

Main Areas of Responsibilities and Key Activities

Functional Tasks (including but not limited to):
 Responsible for projects, transition, process improvement for own cluster/ portfolio
 Ensure service delivery meet targets defined in service level agreement and KPIs for process efficiency, effectiveness,
and quality control
 Responsible as reviewer & approver for service delivery activities.
 Provide technical, process and systems support to the team by monitoring the processes, and ensuring quality in terms
of accuracy, completeness, and timeliness daily
 Support to coordinate, monitor and compile Key Performance Indicators (KPI) to improve productivity within own team
and conduct relevant benchmarking exercise accordingly
 Work closely with Analyst, Assistant Manager and Manager in daily operations to achieve defined objectives and targets

Project Management:
 Support in steering Internal, Regional and Global processes implementation in Asia Pacific Region
 Support Asia Pacific’s business requirement / variation from Global / Regional process, preparation of business case and
escalate when necessary
 Develop working relationships with the local companies and project owners to ensure that project solutions are adopted,
implemented, and maintained appropriately
 Assist to communicate project deliverables to ensure all stakeholders are kept informed on progress and
issues/resolutions

Compliance:
 Participate in any compliance audits and respond to audit queries (for both internal and external)
 Ensure all work documentation and work processes are updated and met with BASF policies & guideline, local
company’s policy, legal and statutory requirements

Quality and Continuous Improvement:
 Identify, recommend, and implement continuous improvement opportunities in quality and efficiency to support smooth
implementation
 Prepare and review training materials and conduct end user trainings when required
 Support new and existing team members through proper knowledge transfer; and sharing of best practice thereby
ensuring quality is maintained through any staff transition
 Support standardization across regions and globally by focusing on alignment of end-to-end business process areas,
system and tools for optimization of resource planning.

Others:
 Support Business Continuity Plan (BCP) through resource planning, backup and communication
 Any other tasks due to Service Hub KL management strategy and/ or changing business environment may require to be
performed

Job Requirements:

 

Education

Professional qualification in Finance /Accounting (e.g., ACCA, CPA, etc.) or Bachelor’s Degree or Diploma in Finance/ Accounting or related disciplines

 

Working Experience & Skills

 More than 3 years’ experience in Finance and Accounting
 Diploma in Finance or Accounting with 4-5 years workings experience in related fields
 Strong interpersonal skills to communicate to service recipients
 Excellent time management, good organization skills and multi-tasking skills
 Ability to work independently with minimal supervision, and to excel under pressure for
meeting any tight deadlines
 Self-motivated, hardworking, and with management skills
 Curiosity to learn, adaptability to changes and agile and ability to challenge status quo

 

Technical & Professional Knowledge

 Knowledge of MS Office Applications, especially MS Word, Excel, and Power Point
 Knowledge of SAP Systems
 Proficiency in English and other languages required
 Proficient knowledge and understanding on related processes
 Knowledge in programing or scripting are an added advantage but not mandatory