Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities: Responsible for consultation to the internal and/or external customerPossess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologiesAnalyze customer processes and requirementsPrepare specified project documentation according to UAL standardsAssist in business process redesign as neededMaintain communication with customer and team members and promote a team environmentWorks/Consults across multiple complex projects that require subject matter expertiseIs accountable for projects or programs with low to moderate risk and resource requirementsFunctions as a project leader by providing direction, tools and process support to less senior employeesFacilitate meetings with Technology and Business Leaders to develop needs and requirementsConsults with business managersPlan and Design solutions after requirements are gatheredDevelops best practice solutionsDevelops improvement and enhancement to current solutionsDevelops compliance and adherence to principlesTranslates business requirements to technical requirementsAgile Facilitation: Collaborate with Product Owners, Scrum Masters, and development teams to ensure requirements are understood, prioritized, and implemented effectively within Agile and/or SAFe frameworks.Continuous Improvement: Provide insights into improving business processes, system functionalities, and team practices to enhance overall efficiency.Leadership: Mentor junior analysts and contribute to team success through thought leadership and best practices.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities: Responsible for consultation to the internal and/or external customerPossess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologiesAnalyze customer processes and requirementsPrepare specified project documentation according to UAL standardsAssist in business process redesign as neededMaintain communication with customer and team members and promote a team environmentWorks/Consults across multiple complex projects that require subject matter expertiseIs accountable for projects or programs with low to moderate risk and resource requirementsFunctions as a project leader by providing direction, tools and process support to less senior employeesFacilitate meetings with Technology and Business Leaders to develop needs and requirementsConsults with business managersPlan and Design solutions after requirements are gatheredDevelops best practice solutionsDevelops improvement and enhancement to current solutionsDevelops compliance and adherence to principlesTranslates business requirements to technical requirementsAgile Facilitation: Collaborate with Product Owners, Scrum Masters, and development teams to ensure requirements are understood, prioritized, and implemented effectively within Agile and/or SAFe frameworks.Continuous Improvement: Provide insights into improving business processes, system functionalities, and team practices to enhance overall efficiency.Leadership: Mentor junior analysts and contribute to team success through thought leadership and best practices.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications): Bachelors degree in computer science, Business or relevant fieldMinimum of 4-5 years IT and/or business experience, or any equivalent combination of experience, education, and/or trainingDemonstrated expertise in Agile and/or SAFe methodologies.Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right levelIntegrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gainTeamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transferTechnical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionStrong analytical, problem-solving, and critical-thinking skills.Proficiency in Agile tools such as JIRA, Confluence, or Rally.Exceptional communication and stakeholder management abilities.Familiarity with business process modeling techniques and tools.Ability to manage competing priorities in a fast-paced environment.What will help you propel from the pack (Preferred Qualifications):Masters degreeCustomer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respectDedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.Will do what it takes to get things donePartners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customerPatience - Involves listening and checking before actingIs tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approachesTask Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that ariseWhat’s needed to succeed (Minimum Qualifications): Bachelors degree in computer science, Business or relevant fieldMinimum of 4-5 years IT and/or business experience, or any equivalent combination of experience, education, and/or trainingDemonstrated expertise in Agile and/or SAFe methodologies.Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right levelIntegrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gainTeamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transferTechnical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionStrong analytical, problem-solving, and critical-thinking skills.Proficiency in Agile tools such as JIRA, Confluence, or Rally.Exceptional communication and stakeholder management abilities.Familiarity with business process modeling techniques and tools.Ability to manage competing priorities in a fast-paced environment.What will help you propel from the pack (Preferred Qualifications):Masters degreeCustomer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respectDedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.Will do what it takes to get things donePartners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customerPatience - Involves listening and checking before actingIs tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approachesTask Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise