Job Title: Senior Analyst - Application Support

Career Level - D1

Introduction to role

Join our central team of IT system professionals and analysts within a multi-national organization. Working with the Global Factory Operations team, you will play a crucial role in supporting the Manufacturing Execution System (MES) and other applications directly related to AstraZeneca’s manufacturing operations. As a collaborative team member, you will support and maintain our business-critical applications, ensuring seamless operations.

AccountabilitiesEnsure optimum performance and stability for multiple systems within AstraZeneca Operations, providing workarounds and identifying areas for improvement or permanent solutions.Oversee MES support functions and Discoverant applications, ensuring smooth interaction with AstraZeneca sites and other central team resources.Monitor production systems to ensure consistent operation according to Service Level Agreements (SLAs).Provide 2nd/3rd line support for technical queries, bug fixes, and small enhancements, adhering to AstraZeneca standards and change control procedures.Take ownership of issues through to resolution, including partner concern and root cause investigation. Use problem-solving methodologies such as Lean, PPS, and Six Sigma.Support development activities by assisting in code build and deployment, tool configuration management, application environment setup, and change/release management following Agile and DevOps methodologies.Apply technical knowledge to multiple systems and support various business groups.Develop specialist knowledge in relevant systems, documenting and sharing that knowledge with global teams.Liaise with multiple stakeholders, including users, infrastructure/middleware teams, and third-party software vendors, to resolve issues and identify process improvements.Maintain documentation templates and existing SOPs to ensure consistent support delivery.Contribute to continuous improvement initiatives to enhance site system performance.Lead PAS-X and Discoverant project delivery when required.Mentor and educate junior MES & Discoverant analysts.Assist in resource allocation analysis and documentation preparation for projects.Support budget and forecast report preparation to ensure project alignment with cost specifications.Interface effectively with system business owners of GxP systems, providing technical support.Essential Skills/Experience14+ years of prior experience in application support and maintenance (L2/L3 support).5+ years of demonstrated experience managing and supporting a Manufacturing Execution System, PAS-X would be an advantage.Development and solve experience on applications built on .NET technologies.Strong development and solve experience with Oracle, SQL Server or any other RDBMS.8+ prior development experience in Oracle SQL and PLSQL and should have worked on complex SQL queries.Hands-on Knowledge in SQL Server (T-SQL) and HTML and Style Sheet Creation (CSS).Hands-on knowledge of Informatica/SnapLogic development.Experience in scripting using PowerShell and/or other automation tools like MS PowerApps or Power Automate.Expertise on incident, problem, change, and release management following ITIL processes.Experienced on IT Service Management tools like ServiceNow, Remedy or Service Manager.Experience working with third-party vendor applications.5+ years of prior experience working with DevOps and Scrum methodologies. Average understanding in project management methodologies, tools, and standard process.Demonstrated abilities to take the initiative to respond to constantly evolving priorities.Effective engagement with senior leaders.Ability to facilitate discussion, decision-making, and conflict resolution.Onboard new hires to their role and ensure timely readiness.Provide coaching/mentoring and performance development for their team members.Ability to handle strict timelines, issues & ensure quality of work you're doing.Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally.Previous experience supporting and administrating Oracle databases, terminal-served applications (Citrix) and JVM hosted apps (Jboss).Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.Fluent English to constantly connect with people from different countries across the globe.Desirable Skills/ExperienceFamiliarity with life sciences (Pharma) domain concepts, workflow, and terminology.Experience with one or more of the following is an added advantage:Manufacturing Execution SystemsManufacturing process control systemsMaterial handling and movement systemsWarehouse Management SystemsExperience working with Windows Server, Oracle Databases, Microsoft Visual Studio, and SQL Developer.Understanding of FDA regulations like GxP and 21 CFR Part 11.Experience in setting up and managing application environments.Mindset to support business-critical applications.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we are driven by our commitment to deliver accelerated growth for AstraZeneca and make people's lives better. We thrive in our often intense environment by seeking out new challenges and working towards innovative solutions. Our inclusive community supports each other on our journeys while embracing lifelong learning. With global opportunities and a focus on sustainable practices, we are dedicated to making a positive impact.

Ready to make a difference? Apply now!

Date Posted

17-Feb-2025

Closing Date

30-Mar-2025

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.