Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

Our digital team demands business intelligence that is timely, accurate, and actionable. We are seeking an experienced analyst to conduct performance measurement, analysis and reporting of our digital channels and products. Our ideal candidate thrives in a fast-paced environment, relishes working with large transactional volumes and big data, enjoys the challenge of highly complex business contexts and above all else, is passionate about data and analytics. This is a Chicago-based hybrid position that will require two days per week in office.

Facilitate digital commercial performance reporting by producing digital product, voice of customer and post release assessment dashboards Performance reporting & financial oversight: provide management with timely, accurate and concise reporting on the performance of digital division initiatives, goal attainment and overall IT division progress to achievement of enterprise goals Provide analyses facilitating the creation of business cases for digitally sponsored projects Provide business insights based upon data to further drive digital revenue growth and optimization Work cross-functionally with MileagePlus, Airport Operations, Contact Centers, Digital Technology and others to understand the scope and benefits of any recommended projects that touch a customer facing digital platformPerform ad hoc analyses

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

QualificationsWhat’s needed to succeed (Minimum Qualifications): Bachelor's degree3+ years of digital channel experience or similar (Business or IT)2+ years utilizing digital analytics toolsDemonstrated experience quantitative and qualitative researchStrong data analysis, manipulation, and problem solving skillsAdvance skills using Google Analytics (Big Query), Enterprise Data Warehouse and SQL serverExperience with Quantum Metric, Google Analytics or the equivalent in a related digital analytics toolMust be legally authorized to work in the United States for any employer without sponsorship What will help you propel from the pack (Preferred Qualifications):MBAExperience with building reports/dashboards using BI tools such as Tibco Spotfire, Tableau, Domo, PowerBI, etc.Experience with Voice of Customer data platforms like Qualtrics
The base pay range for this role is $79,800.00 to $108,790.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.