Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Principal Support Representative – Trax (FIS Payment Hub)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Provide support and troubleshoot issues related to Trax (FIS Payment Hub)Continuous interaction with clients located globally across the APJ, EMEA, and US regions

About the team: 

At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.

What you will be doing:

The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Strong analytical skills are required to resolve issues of a technical and functional nature.

What you will need:

Knowledge / Experience

Knowledge and understanding of financial operational and business processes.Experience in a Client Services Treasury or Payments role supporting clients on financial applicationsExperience working in Banking or Financial Institutions.

Skills

Excellent interpersonal and communication skills.Good problem-solving skills and mindsetGood debugging skillsFlexible with rotating shifts covering 24x7Basic Knowledge/experience working with Microsoft Windows Operating system and/or LinuxGood knowledge on Cloud (AWS/Azure)Basic knowledge about product support roleAbility to build, maintain strong client relationships.Able to take the initiative and work independently or in a team.

Qualifications

Bachelor’s degree in Computer Science and/or MBA Finance with technical experience

Competencies

Fluent in EnglishAttention to detail – track record of authoring high quality documentation.Self-starter but team mindset - work autonomously and as part of a global teamStrong communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

Extensive Health Benefits Program along with the Family Protection PlanBest-in-class career mobility options across the globeAward-winning learning offerings for career developmentAdaptable home - office work modelOpportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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