Department
 

F&A ITS - Application Development

About the Department
 

The University of Chicago's IT Services Department is an integral component of the institution, driving technological innovation and services. As a dynamic team of professionals, we continually strive for excellence in supporting the university's mission through advanced IT solutions and a strong commitment to improving employee relations, promoting diversity, equity, and inclusion, and aligning with the University's strategic goals.

Job Summary
 

The Senior Application Developer is responsible for leading ongoing development, maintenance, and support of the ServiceNow (a provider of enterprise service management (ESM) software) application, including but not limited to designing work processes and workflows, developing applications and code, optimizing packaged application code performance, maintaining code, mentoring other developers and administrators and providing support.

This person is responsible for ServiceNow projects as a senior developer, analyst, implementer, and reviewer; and consults on technologies, environments, and other IT Services decisions related to the hosting and/or development of the overall portfolio of internal tools applications assigned to this team. Shares responsibility for ServiceNow application strategy and operations.

Manages changes, mentors and assists other team members with process design and enhancement. Translates business requirements into well-designed applications while balancing user and business needs, technical competencies, industry developments and time constraints. Documents proposed solutions through technical diagrams. Prepares resource estimates. Provides periodic status reports on past, current, and planned activities.

Works with users and technical staff to resolve problems and responds to suggestions for improvements and enhancements. Diagnoses and repairs systems failures and provides on-call support for problem resolution. Participates in developing user manuals. Maintains up-to-date technical knowledge through a variety of vendor information sources. May serve as services manager for the purposes of the IT Services catalog.

Responsibilities

Designs, develops and implements additions, enhancements, changes, upgrades, and fixes to the ServiceNow application.Provides documentation and technical drawings as required.Provides analysis of the process designs for ITIL functions utilized within ServiceNow and assesses opportunities for improvement.Participates in testing, quality assurance, security review, and support of internal applications tools.Manages services through operational upgrades and patches, changes in platforms, service subscriptions, and/or licensing.Maintains, implements, and tests modules in cooperation with the Manager and departments, utilizing best practices for software development, including automated testing, proper execution of specifications, adherence to documentation standards, and participation in implementation and configuration reviews.Assists in design and evaluation of project plans and requirements.With the management team, participates in the evolution of our processes, tools, and best practices.Designs work processes and workflows, develops applications and code in appropriate programming platforms, developing middleware where appropriate and following coding guidelines including style and security guidelines.Collaborates with other groups in IT Services as needed (consulting on projects, serving on committees, assisting with interviewing, etc.), particularly as a ServiceNow technical and subject-matter expert.Ensures that applications tools continue to meet or exceed evolving standards for use within IT Services.Develops and maintains relationships and partnerships across ITS.Maintains expert knowledge of user-centric design principles, technologies, processes, and best practices through training and research.Assists in research, selection, and implementation of major tools for strategic needs such as IT Service Management framework, governance, and process improvements, automation, IT Service Catalog, and knowledge.Designs new systems, features, and tools. Solves complex problems and identifies opportunities for technical improvement and performance optimization. Reviews and tests code to ensure appropriate standards are met.Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

Advance degree in a technical field.

Experience:

Professional experience within a higher education environment.Implementing systems using the Agile/Scrum methodology.Designing and coding applications for cross-departmental or multi-client use.Configuration and maintenance of applications and services in cloud/hosted environments.Five years of experience in IT in a Research 1 university.Five years of experience with Service Now or similar tool.Skilled with the most recent version of the ServiceNow product.

Technical Skills or Knowledge:

Process mapping/diagramming tools such as Visio.Keen sense of IT Service Management automation.Proficient in Javascript, subscription-based technologies, Platform-as-a-Service services, multi-tenant applications.

Certifications:

Service Now developer.

Preferred Competencies

Excellent verbal and written communication skills.Effective interpersonal and collaborative skills.Excellent analytical skills.Excellent organizational and time management skills.Self-motivated and take initiative.Prioritize multiple projects and independently follow through with detail.

Working Conditions

Standard office environment.Sit for short or extended time periods.Extensively use computer.On-call responsibilities.

Application Documents

Resume/CV (required)Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Information Technology

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.