Senior Applied Scientist, Worldwide Defect Elimination
Amazon.com
As a Senior Applied Scientist in Worldwide Defect Elimination - Amazon Stores Customer Service (ASCS) at Amazon, your role is pivotal in leveraging statistics/machine learning (ML) techniques to address customer issues at scale. You'll lead the development of innovative solutions that use causal inference to drive business decisions. You will utilize the latest in ML to comb over our billions of contacts (using a combination of media). You will lead the development of the production design and implementation of your science models. As a part of this role, you will collaborate with a large team of experts in the field (including economists) and move the state of research forward.
Key job responsibilities
- Research and Development of Cutting-Edge Modeling techniques for statistics / ML and causal inference.
- Establishing scientific culture and standards for all the scientists (publication, best practices, reviews, etc.)
- Delivering solutions to the core business problems above and influencing business partners
- Develop scientific talent on the team
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Worldwide Defect Elimination team's mission is to understand and resolve all issues impacting customers at scale. The Customer Service Economics & Optimization team is a force multiplier within this group, helping to understand the impact of these issues, changes to our policies, and optimizing the customer experience through causal analysis of data.
Key job responsibilities
- Research and Development of Cutting-Edge Modeling techniques for statistics / ML and causal inference.
- Establishing scientific culture and standards for all the scientists (publication, best practices, reviews, etc.)
- Delivering solutions to the core business problems above and influencing business partners
- Develop scientific talent on the team
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Worldwide Defect Elimination team's mission is to understand and resolve all issues impacting customers at scale. The Customer Service Economics & Optimization team is a force multiplier within this group, helping to understand the impact of these issues, changes to our policies, and optimizing the customer experience through causal analysis of data.
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