**Company description** We are an agency with a COLLECTIVE ambition not just to adapt to the changes in our industry, but to lead it. We challenge the status quo, question what is routine, and redefine what’s possible. **Overview** **Our Client Operations Department** Publicis Collective manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors and provide a critical foundation for the agency. **Responsibilities** **What You’ll Do** The **Senior Associate, Client Operations** supports the Operations Supervisor and Associate Director. At the macro level, for their assigned client, the Senior Associate will manage financial reporting and compliance; ensure that the Investment and Strategy teams are adhering to the Client Ops processes by monitoring and correcting any quality assurance issues; create, steward and implement process improvements; act as a project manager for all Client Operations processes; share best practices with the Client Ops team as well as the Investment and Strategy teams. You will become very familiar with agency systems, policies and learn the efficient uses of the Microsoft Office suite. The ideal candidate has an analytic mindset, proactive problem-solving skills, and an eye for detail. **Daily Tasks** + Take ownership of all internal and external reports to support the Client Operations processes, such as stewarding billing verification and completing client-facing financial deliverables + Be an internal point of contact for outreach for the Strategy and Investment teams, providing information or helping them work through issues. + Be a point of contact for client requests and questions + Support the creation and stewardship of Authorizations. Ensure proper processes are followed by the Strategy team, flagging when over-authorized + Work with Investment teams and Vendor Management to ensure that we are current with Vendor Payments and meeting clearing deadlines + Work with Tools & System to ensure that users have access to the correct systems such as MediaOcean, MediaTools and the Operating system. Ensuring the Strategy and Investment teams are following proper processes for those systems + Attend Agency system trainings and meetings (i.e. MediaOcean) + Assist the Operations Supervisor with miscellaneous Operations tasks and projects, including process implementation + Own communications with sister agencies and system leads regarding user access and data inputs + Execute regular audits and reporting checks to ensure process and data compliance across all systems that we manage + Participate in and/or lead team meetings + Mentor to the Associates and other more junior colleagues + Create and update training documentation + Assist Supervisor/Associate Director with internal and external audits **What You’re Like** + Able to balance numerous, simultaneous work streams + Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks. + Good at building relationships – a creative problem solver, a customer service expert, and a great team player. + A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights. + Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge. **Qualifications** **What We Seek** + College educated preferred, not required + 2+ years of in operations, project management, or data analysis, preferably in a media agency or advertising agency + The ability to rock the Microsoft Office suite, with proficiency with MS Office Suite (Word, Excel, PPT) and proven expertise in complex Excel formulas (vlookup, pivot tables, etc.) to support reporting + Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science. + Experience developing and presenting your thoughts and ideas. + Flexible and able to adapt to change in a fast-paced and constantly changing environment + Brave voices who will suggest new ideas and challenge the status quo but can also help carry out the smart ideas of others + Someone who likes to thrive on a team yet can also meet tight deadlines on independent assignments + Proficiency in making progress/completing work, even with overlapping deadlines + A team player who enjoys learning and is willing to lean into new opportunities with a smile **Additional information** Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com . Compensation Range: $49,305 - $62,300 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 02/28/2025. All your information will be kept confidential according to EEO guidelines. \#LI-KS3