• Relationship Management: Build and maintain strong relationships with existing clients, acting as their primary point of contact and trusted advisor.
• Account Growth: Develop and execute strategic account plans to maximize revenue and profitability within assigned accounts.
• Needs Analysis: Understand client needs and challenges, recommending appropriate solutions and services to address them.
• Solution Implementation: Oversee the implementation of solutions, ensuring smooth transitions and client satisfaction.
• Performance Monitoring: Track key performance indicators (KPIs) and report account performance regularly.
• Issue Resolution: Proactively identify and resolve client issues or concerns, escalating complex issues as needed.
• Market Intelligence: Stay up-to-date on industry trends and competitive landscape, sharing insights with the team.
• Collaboration: Work closely with internal teams (e.g., operations, sales, marketing) to ensure seamless service delivery.
• Ensure service care from the hub team following the SOP/WI