1.Manage and cultivate relationships with key accounts, ensuring high levels of customer satisfaction and loyalty within the Alibaba International fulfillment service.
2. Act as the primary point of contact for key account inquiries, resolving issues promptly and effectively, and coordinating with internal teams to address any concerns.
3. Monitor account performance, analyze data, and provide regular reports to identify trends, opportunities, and areas for improvement.
4. propose strategies to minimize customer disruptions.
5. Collaborate with cross-functional teams, including supply chain, operations, and sales to streamline processes and enhance the overall customer experience.