1、Responsible for the daily operation of the Hypercare team, ensuring service quality and customer satisfaction.
2、Coordinate internal resources to address customer issues, providing prompt responses and solutions.
3、Monitor service performance metrics, regularly analyze data, identify potential issues, and propose improvement actions.
4、Collaborate with cross-functional teams to optimize Hypercare processes, enhancing service efficiency and customer experience.
5、Participate in customer communication, understand their needs, and provide feedback for service improvements.
6、Regularly analyze Hypercare data, identify potential issues, and propose improvement measures to enhance the customer experience.