About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you’ll do:

Measure and optimize Klook activity content to enhance usability while creating the best customer experience by exploring several approaches to solving customer problems

Analyze product content regularly to identify areas for content improvement and propose strategies to optimize performance

Conduct regular user research and testing to identify ways to streamline the booking experience, enabling faster decision-making for customers

Mentor junior team members, ensuring that day-to-day tasks are completed effectively while offering guidance

Manage product content for travel packages, ensuring that descriptions, pricing, and setting are up to date and optimized for customer engagement

Collaborate closely with stakeholders and product owners to strategize and develop customer-friendly booking processes

Make an impact by identifying areas for improvement across different processes and systems

Lead or support additional projects aimed at improving the team’s operational efficiency

What you'll need: 

A minimum of 3 years of experience in content management, user experience optimization, or a related field; E-commerce or OTAs is a plus

Customer-focused, and always seeking what is best for the customer

Strong analytical skills and ability to think critically about user needs and product content

Strong attention to detail and excellent cross-team communication skills

Fluent in spoken and written English. Fluent Chinese is a plus

Proactive, efficient, quick to learn, and has a strong work ethic

Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.