We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

As a Senior Specialist, Total Rewards, you will be a key contributor to ensure exceptional customer and employee experiences. The successful candidate will support various topics which can include: the oversight of the call experience with our main benefit administration vendor, manage employee, retiree, UAW and Union Benefit Representative escalations, and act as a liaison for various vendor relationships. This position requires strong communication skills with a focus on empathy, analytical, and project management skills, as well as a deep understanding of customer service best practices and employee relations. This role is housed within the Benefits Operations team, reporting to the Retirement Operations Manager.