Description - External

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Where innovation is our business.

Our team’s mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.

The GSG Servicing Innovation team focuses on:

Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies

Role Description:

The Senior Associate Product Manager will support the design, development, and management of products through their entire lifecycle, from problem definition, planning and release to monitoring and end-of-life. This role involves partnering with stakeholders to enhance product strategies and roadmaps while collaborating closely with design, development, testing, and marketing teams.

The role will require an understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The ideal candidate will bring creative thinking, strong analytical and technical competence, and the ability to prepare insights on strategy and performance. Effective collaboration across teams and stakeholders at all levels within American Express is essential.

Key Responsibilities Include:

Assist in applying Generative AI solutions to solve high-priority user problems through building pilots and products with a focus on exceptional customer satisfaction and measurable impact. Leverage data insights and customer feedback to identify opportunities for product enhancements and iterative improvements. Collaborate on customer journey definition, owning the process from ideation and implementation to monitoring and reporting on success metrics Define and refine user stories, guide product requirements, and conduct user testing in collaboration with engineering and data science teams. Prioritize features and manage backlogs in alignment with the product roadmap, ensuring efficient development and delivery. Identify and manage project dependencies to optimize development sequencing and streamline execution. Collaborate with cross-functional teams to align strategic roadmaps for Generative AI product development with broader organizational goals. Derive actionable insights from pilot performance metrics to inform decision-making and prepare results for stakeholder presentations. Contribute thought leadership and creative problem-solving to accelerate technological advancements and drive impactful solutions. Stay updated with industry trends and advancements in Generative AI to inform product strategies and future capabilities.

Minimum Qualifications:

Demonstrated passion for emerging technologies and creating innovative customer experiences through AI. 2+ years for experience in new product development, product management, or related field  Strong technical aptitude, with the ability to explain complex AI product functionalities and distill complex issues into clear, simple messages for diverse audiences. Hands-on experience experimenting with Generative AI and Large Language Models, including prompt engineering, experimentation, and similar techniques. Excellent communication skills, with the ability to engage, influence, and align diverse stakeholders. Entrepreneurial mindset with a proactive approach to problem-solving and decision-making. High ethical standards and a strong understanding of the risks and regulatory considerations associated with AI solutions. Highly organized and detail-oriented, with the ability to identify dependencies, resolve issues, and ensure timely project delivery.

Preferred Qualifications:

Experience in User Experience (UX) research and design, with familiarity in design thinking principles. Proven ability to deliver and implement large-scale, high-performance AI-driven solutions using Agile methodologies. Strong analytical and structured thinking skills, enabling data-driven insights and decision-making. Demonstrated ability to shape product strategies, prioritize features, and manage product roadmaps in alignment with business goals. Proven relationship-building skills, with the ability to collaborate effectively across business and technical teams. Experience applying AI solutions to customer-facing or internal products, with a track record of measurable success.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.