At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Experience Management Senior Associate
As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.
We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.
The opportunity
The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction. Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis. Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.
Your key responsibilities
Plan and execute process around demand forecasting, demand-supply gap management, bench management, campus deployments etc. Implement staffing plans for (30 – 60 – 90) day pipeline to minimize unfulfilled demands. Coordinate with project managers to capture demand pipeline projections, understand demands heuristics and identify actionable demands. Portfolio planning, manage headcount/population, demand and Capacity Management, ensuring compliance of all systems by keeping the data updated demand – supply searches and share best-fit staffing options from internal resource pool/individuals on bench. Identify suitable staffing options based on matching skills, roles and experiences. Timely update of employee schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Minimize bench pipeline through proactive deployment on projects. Responsible to meet assigned KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging. Strong reporting and analytics on business and Operational KPIs (Availability, Skill search Budget vs actuals and Variance reports etc). Supervise, mentor and provide functional SME support to the associates in the team. Regular connects with stakeholders. Relationship building and collaboration skills (e.g. resource allocation on multiple projects and soft blocking by competency leaders) Resource planning, resolving scheduling conflicts and Manage headcount/population (Associate and Snr Associate level) Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management Monitor and assign activities to team members
Skills and attributes for success
Flexible with working hours High energy level, confident and assertive Good verbal and written communication skills. Excellent teaming and interpersonal skills. Prioritization and Co-Ordination Skills Positive attitude and ability to excel under tight timelines. Excellent implementation skills. Strong execution skills with focus on meeting timelines and delivering highest quality service. Solution oriented mindset.
To qualify for the role, you must have
Education:
Graduate in related discipline
Experience:
Prior work experience in same or related domain, 4 to 8 years Excellent domain knowledge in resource management, demand planning and MIS. Experience in industry-based resourcing systems and applications Prior work experience in a large professional services or financial services company Experience working with clients from different countries (Desirable) Experience working in a business where the primary spoken language is English
Ideally, you’ll also have
Strong working knowledge of MS Excel, Word, PowerPoint expertise in data Visualization tools Excellent written and oral communication skills in English language Strong presentational skills: ability to clearly communicate complex messages to a variety of audiences Stakeholder management skills.
What we look for
Someone who can Manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills. Observant with an eye for detail and Ability to make sound decisions fast. The ability to simplify complex analytical issues and communicate them to a variety of audiences, to work and team effectively with clients and other management personnel and possess high standard of integrity
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
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