Job Description

In this role, the person will be primarily responsible for handling Auto Claims, including property damage, property damage liability, rental management, and/or other applicable coverages.

POSITION RESPONSIBILITIES:

Analyze first reports and promptly contact insured/claimants within hours. Effectively evaluate contract language and identify coverage issues.  Promptly and appropriately create an action plan for an accurate and timely investigation and loss analysis. Maintain an active file diary to move file toward timely resolution. Establish accurate and timely reserves within required timeframes. Recognize and refer appropriate files for recovery. Adhere to all internal, statutory, and regulatory compliance requirements. Recognize and identify potential fraudulent claims. Effectively manage the use, work product and expenses of outside vendors. Effectively evaluate claim facts and negotiate claim settlements. Develop and maintain strong business relationships with internal and external customers. Serve as a resource to lesser experienced Examiners. Supports workload surges and/or Catastrophe Operations as needed to include working overtime, nights, and/or weekends during designated CATs

 

KNOWLEDGE, SKILLS & ABILITIES: 

Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.Ability to work effectively in teams and with a wide variety of people.An aptitude for evaluating, analyzing, and interpreting information.

Excellent skills in the areas of: 

Customer service Investigation techniquesOrganizationTime management and the ability to multi-taskVerbal and written communication Negotiation and reservingInnovative thinkingCurrent Claims Adjuster licenses in one or more states preferred but must be willing to obtain additional state licensures.

 EXPERIENCE & EDUCATION:

Bachelor’s Degree or equivalent experience required.Minimum 2 years of experience handling auto claims, to include completing complex coverage and liability investigations.