**Job Track Description:** + Requires formal education and relevant expertise in a professional, sales, or technical area. + Performs technical-based activities. + Contributes to and manages projects. + Uses deductive reasoning to solve problems and make recommendations. + Interfaces with and influences key stakeholders. + Leverages previous knowledge and expertise to achieve results. + Ability to complete work self-guided. + College or university degree required. **General Profile** + Requires knowledge and experience in field. + Uses best practices and knowledge of business to improve products or services. + Solves complex problems and takes a new perspective on existing procedures. + Self-starter, requiring minimal guidance. + Acts as a resource for colleagues with less experience. **Functional Knowledge** + Requires conceptual expertise of theories, practices, and procedures. **Business Expertise** + Has knowledge of best practices and team integration. + Aware of the competition and what differentiates them. **Impact** + Impacts a range of customer, operational, project or service activities. + Works within broad guidelines and policies. **Leadership** + Acts as a resource for colleagues with less experience. + May guide small projects with manageable risks and resource requirements. **Problem Solving** + Solves complex problems. + Takes a new perspective on existing solutions. + Exercises judgment based on the review of multiple information sources. **Interpersonal Skills** + Ability to articulate difficult or sensitive information. + Works to build consensus within a team. **Responsibility Statements** + Reviews work performed by junior teams for accuracy and completeness. + Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery) + Tracks and understands intermediate system issues to confirm adherence to requirements. + Evaluates existing processes and enhances/develops to improve service delivery. + Interfaces with external client contact to resolve complex benefit questions. + Acts as subject matter expert supporting change orders and other implementation projects. + Performs other duties as assigned. + Complies with all policies and standards.