Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Consistently meets with business partners to review customer deals.

Primary Responsibilities:Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Researches prospects, and asks for referrals with current customers.Actively recruits and selects talent to fill positions within Retail and/or M&T Bank.Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.Demonstrates and coaches M&T sales processes.Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing