About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Senior Brand Expert, your passion for fashion is contagious and you will leverage your advanced brand knowledge and trend awareness as the go-to expert on both internal acceptance standards as well as what's “cool” and covetable to add value to our business. You are results driven and detail oriented thinking strategically and see around corners to improve processes and are comfortable with ambiguity. You are the leading brand representative for your warehouse and act as the “voice” of your team to provide feedback and insights to leadership while collaborating with partners cross-functionally. If you are a self-motivated individual who enjoys mentoring others and thrives in a fast-paced, production-driven, team environment, this could be the perfect match!

​​What You Get To Do Everyday

Find value for business by utilizing extensive advanced fashion, trend, and brand knowledge to make suggestions of potential saves within inbound rejections outside of normal standards

Own mentorship and support of Brand team members, including but not limited to, daily processes, fashion knowledge, Quality, and soft skills

Representative for brand and receiving teams serving as liaison cross functionally and providing concise impactful feedback and insights to senior leadership around all things brand and acceptance standard related. 

Participate in leadership and merchandising meetings as “voice” of the team

Help to maintain engagement and set a positive example for the team through his/her passion for fashion and sustainability, approachable demeanor, openness to change, and can do attitude

Go-to subject matter expert for Dept on all condition, brand and acceptance questions/exceptions

Review and action on KPIs regularly, flag opportunities to leadership, partner with business peers, and follow through on actionable solutions to opportunities

Maintain a strong proactive communication loop and serve as liaison between Receiving, Training, Merchandising, and all inbound/outbound teams throughout the warehouse. Build and maintain positive and productive rapport within team as well as cross functional partners

Support Brand team and perform functions of Brand Lead as needed, which may include but is not limited to, processing consignments, saving items, reviewing rejections, certain administrative tasks or other special projects/ tasks as assigned

What You Bring To The Role

Minimum Requirements:

3+ years experience in a luxury fashion environment

Passion for fashion and continuously keeps current on fashion trends

Must be comfortable with Google suite/ Microsoft suite

Strong research skills and understanding of fashion collection information is required 

Able to quickly pivot and adapt to changes in an ever changing environment and takes pride in driving results

Ability to analyze data and provide concise feedback to management

Excellent verbal and written communication skills

Ability to prioritize tasks and stay organized in high volume, face paced environment 

Highly motivated individual who can work independently with a sense of urgency

Professional, can do, team player attitude, enjoys “rallying the troops”

Preferred Requirements:

Previous experience leading a group and building team spirit a plus

Experience in buying, pricing or planning is a plus  

Knowledge of vintage and archival fashion is highly recommended

Compensation, Benefits, + Perks

Employee Stock Purchase Plan (purchase stock at discounted rates)

401K (with company matching up to $1000)

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is 23-26. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.