Essential Functions:

Serves as liaison between business partners, information technology, project management, and software vendors. Fosters relationships and collaborates with these teams.  Leads/Facilitates business user and technology related workshops/meetings to gather requirements, coordinate current (as-is) and future state (to-be), gaps, and opportunities related to Dead River Company's current and emerging business needs  Determines impacts of changing business needs to core systems and processes.  Creates and maintains key technical documentation, including business requirement documents, use cases, issues logs, specification documents (design, data-mapping, and configuration), test plans and test cases.  Performs a lead role of improving, maintaining, and supporting system configuration, data-mapping, and application administration activities for key business systems.  In partnership with training and business process functions, takes a leadership role in identifying, proposing, coordinating, and implementing process improvements or enhancements to supported business applications and functions.  Identifies and addresses gaps in knowledge of internal business groups and supports the education of these key business and technical groups as required.  Supervises and participates in all aspects of user acceptance testing as well as the overall testing of system changes, including documentation of test cases and test scripts, testing results, tracking defects, and analysis of results  Performs data analysis and data conversions into our ERP system for acquired companies.  Collaborate with Software Engineers on requirements and solution design for internal software development and testing.  Architects, designs, and realizes solutions providing stakeholders with secure, robust, and scalable technology.  Maintains a working knowledge of current software application portfolio and expertise in portions of the portfolio to communicate the impact or benefit of new functionality or configuration changes.  Acts as technology lead for various projects and initiatives  Performs data analysis to support key business drivers and support initiative decision making  Assists with mentorship of Associate Business Analysts  Being an expert in troubleshooting one or more of our application products; providing commensurate tiers 2 and 3 support for these platforms.  

Work Environment:

This is a HYBRID ROLE and will require being in the office 3 days. The position will be based in our Corporate Office in South Portland, ME.  Relocation could be negotiated for the right candidate. 

Experience:

Minimum 5 years business systems analysis experience is required.

Other Attributes Required:

SQL query analysis skills. Experience with software application administration, ERP systems, and/or cloud concepts.  Creative and effective problem solving and analytical skills.  Lean or Lean Six Sigma certification preferred. Agile and software development life cycle experience working with software development groups preferred.  Ability to provide insight to process improvement and be a dependable source for innovative ideas.  Demonstrated ability to communicate effectively, including targeting communication to the audience and negotiation. Ability to compose, edit, and review sophisticated written materials.  Oral communication skills including the ability to facilitate effective meetings and to deliver presentations to leadership within the organization.  Manage multiple priorities in a deadline-driven environment  Experience in Microsoft platform applications and employee facing tools, customer facing digital experiences, and working with third party vendors 

Education: 

Bachelor’s degree in Information Technology or a related field or an equivalent combination of education and experience is required.

Contacts:

There is frequent communication with IT and Project leadership, Operations leadership, managers, and staff at various levels across the company and software vendors.

Decisions Made:

Most decisions are made in collaboration with the Manager of IT Solutions.