**Company Description** **About Veolia North America** A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com. **Job Description** **Pay Rate:** $107,000 to $137,000 Per Year Compensation will depend on the depth of candidate experience, plus an Annual Incentive Bonus, payable the following year, based on personal and company performance. **BENEFITS** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. **Position Purpose:** We are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within an accelerated time frame. **Primary Duties/Responsibilities:** + Requirements Gathering and Prioritization: + Collaborate with stakeholders, including business users, project managers, and developers, to understand their needs and gather requirements for the new website. Prioritize requirements based on their impact on project duration and business value. + Business Process Analysis and Optimization: + Analyze existing business processes and workflows to identify areas for improvement and optimization in the new system. Streamline processes to reduce project duration and increase efficiency. + Documentation and Communication: + Create detailed documentation, including functional specifications, user stories, use cases, and process flows, to communicate requirements effectively to the development team. Ensure clear and concise communication to minimize misunderstandings and rework. + Stakeholder Management and Collaboration: + Facilitate communication and collaboration between business users, project managers, and development teams to ensure alignment and understanding of project goals and requirements. Proactively address any conflicts or issues that may arise to minimize delays. + Solution Design and Technical Guidance: + Work closely with the development team to translate business requirements into technical solutions, ensuring that the new website meets the needs of the business and its users. Provide technical guidance and expertise to expedite the development process. + Testing and Quality Assurance Strategy: + Collaborate with the testing team to define test cases and scenarios, ensuring that the new website meets the specified requirements and functions as expected. Develop a comprehensive testing and quality assurance strategy to minimize defects and rework. + Change Management and Training: + Support the change management process by assisting with user training, documentation updates, and communication of system changes to stakeholders. Ensure a smooth transition and adoption of the new website to minimize disruptions. + Risk Assessment and Mitigation: + Identify potential risks and issues that may impact the project's duration and success. Work with the project team to develop mitigation strategies and contingency plans to minimize delays and ensure timely delivery. + Continuous Improvement and Agile Practices: + Stay updated with industry trends and best practices in web development and customer portal solutions. Implement agile practices and methodologies to increase project efficiency and adaptability. + Mentoring and Support: + Provide guidance and support to junior business analysts and other team members, sharing your expertise and knowledge to help them grow their skills. Foster a collaborative and supportive environment to maximize productivity and minimize project duration. **Work Environment:** + Local Position (Paramus, NJ) preferred with remote work allowed up to 2 days a week. + Flexible timing requested. **Qualifications** **Education/Experience/Background:** + Bachelor's degree in a relevant field such as Computer Science, Information Systems, or Business Administration. + Must have 10+ years of related experience. Proven experience as a Business Analyst, preferably in web development or software implementation projects. **Knowledge/Skills/Abilities:** + Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. + Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. + Solid understanding of software development methodologies, including Agile practices. + Strong sense of work organization allowing quick review of features with a high level of attention to detail, ensuring documentation is complete and no functionality is overlooked. + Experience with Drupal or similar Content Management Systems (CMS). + Good experience in using industry-standard design and work management tools such as Jira, Google Docs, Lucid Chart, etc... + Knowledge of utility industry processes and customer portal solutions. + Ability to work independently and manage multiple priorities in a fast-paced environment. + Strong leadership and mentoring skills, with the ability to guide and support junior team members. + Experience in working with vendors (onshore and offshore). **Additional Information** We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.