**The Senior Business Analyst is responsible for liaising with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. The Business Analyst will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.** **Responsibilities:** **1. Requirement Elicitation and Analysis:** **Work closely with business stakeholders to understand their needs, objectives, and challenges.** **Elicit, document, and analyze business requirements, processes, and workflows.** **Translate business requirements into clear and concise functional specifications for technical teams.** **2. Solution Design:** **Collaborate with Solution Architects (within the team or outside) to design solutions that meet business needs. Propose innovative and practical solutions to address business challenges.** **Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.** **3. Stakeholder Communication:** **Collaborate with project managers to define project scope, objectives, and deliverables. Assist in project planning, estimation, and resource allocation. Monitor project progress and identify potential risks or deviations from the plan.** **Serve as a liaison between business stakeholders and technology teams. Communicate complex technical concepts to non-technical stakeholders. Present findings, recommendations, and project updates to various audiences.** **4. Documentation:** **Create detailed documentation including business requirements, process flows, use cases, and user stories. Maintain accurate and up-to-date project documentation throughout the project lifecycle.** **5. Product Owner:** **Well versed with Agile Methodology. Act as a Product Owner and create User story backlog for the requirements/epics. participate in Daily Scrum meetings, Scrum ceremonies etc.** **6. Quality Assurance:** **Participate in system testing, user acceptance testing, and validation of implemented solutions.** **Ensure that delivered solutions meet the specified requirements and are of high quality.** **7. Process Improvement:** **Identify areas for process optimization and efficiency enhancement. Recommend process improvements and assist in their implementation.** **8. Risk Management:** **Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.** **Qualifications:** **5 to 8 years of relevant experience** **Proven experience as a Business Analyst or in a related role** **Experience working in Payments** **Strong analytical, problem-solving, and critical-thinking skills.** **Excellent communication and interpersonal abilities.** **Proficiency in requirement gathering techniques, process modelling, and documentation.** **Familiarity with project management methodologies and software development lifecycle.** **Ability to collaborate effectively with cross-functional teams.** **Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc.** **Certification in Business Analysis, Agile (e.g., CBAP, CCBA) is advantageous** **Education:** **Bachelor's degree/University degree or equivalent experience** ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Business Analysis / Client Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.