At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Business Analyst , you will play a crucial role in analyzing business needs, defining requirements, and working with various stakeholders to deliver effective solutions for risk management, and compliance challenges. You will be responsible for bridging the gap between business objectives and technical solutions, ensuring that our products and services meet client expectations and regulatory standards.

How will you make an impact?

Gain an in-depth knowledge of ContactEngine products and their usage, staying apprised of new and upcoming features. Understand project requirements and ensure these are also understood within the engineering team and transformed into a suitable development solution. Conduct consultations with key stakeholders, at appropriate points during the development of a new feature. Identify and produce appropriate user stories, in collaboration with architects and developers, with clearly defined acceptance criteria. Take ownership of assigned projects (including complex projects, and those of both a technical and business nature), including progression of associated user stories, presenting stories to the development team, and ensuring the quality of delivered work. Serve as a product ambassador, sharing knowledge and answering questions related to the product. Provide feature overviews and sprint demonstrations. Participate and represent Product in appropriate sprint ceremonies, such as stand up, estimation, planning, retrospectives etc., as required. Assists in carrying out investigations or analysis for requests from the business. Perform thorough manual testing of new features post-release, ensuring the requirements of the user are met.

Have you got what it takes?

Able to manage multiple projects concurrently.  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into: Tech Manager, Engineering

Role Type: Individual Contributor.

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About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.