Our Client, a Health insurance Company, is looking for Senior Business Analyst for their Remote location Responsibilities: + The Senior Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. + The incumbent is accountable for the gathering and synthesizing of business requirements for moderate complexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met. + As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow. + 20% Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area’s user and/or technical (functional/non-functional) requirements. Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities. Facilitates requirements analysis and verification sessions. Participates in the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements. + 20% Responsible for the overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Provides guidance and training to application end users. + 20% Identifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues. + 20% Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs. Responsible for the written documentation of requirements in accordance with established standards, in a clear and well-organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of moderate to high complexity. + 10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests. + 10% Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally. + Conduct in-depth analysis of conversational AI systems and technologies to identify opportunities for improvement and innovation. + Perform comprehensive research to stay updated on the latest trends, tools, and best practices in conversational AI. + Develop detailed documentation, including requirements, specifications, and user guides, to support the development and implementation of conversational AI solutions. + Collaborate with cross-functional teams, including developers, designers, and product managers, to define and develop Use Cases for conversational AI applications. + Analyze user interactions and feedback to refine and optimize conversational AI systems. + Create and maintain project plans, timelines, and status reports to ensure timely delivery of projects. + Provide insights and recommendations based on data analysis to drive strategic decision-making. Requirements + Experience: 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience + In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. + Demonstrated ability to deliver high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions. + Proven understanding of business analysis core competencies. + Extensive experience in business analysis, specifically within the realm of conversational AI. + Strong research skills with the ability to synthesize complex information into clear and actionable insights. + Proficiency in creating detailed documentation and Use Cases. + Excellent analytical and problem-solving skills. + Strong communication and interpersonal skills, with the ability to work effectively in a team environment. + Familiarity with AI technologies, natural language processing (NLP). + Experience with project management tools and methodologies. + We are skilling a Sr. Business Analyst with extensive experience in Conversational AI analysis, research, documentation, and use case development. + High-level of knowledge and understanding of business products and services, Advanced + Microsoft Office applications usage, Advanced + Excellent communication skills both written and verbal, Advanced + Ability to analyze, organize, and prioritize work while meeting multiple deadlines, Advanced + The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. + Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. + Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. + Natural Language Processing Knowledge + Data Analysis and Interpretation + Strong communication and interpersonal skills Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.