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Job Description:

Job Description: CLM Business Analyst

Position Title: Senior Business Analyst – Contract Lifecycle Management (CLM)
Reports to: Director of Clients Services (EMEA)
Location: Remote, UK Based
Position Type: Full-Time

About the Role:
We are seeking a detail-oriented and analytical Senior Business Analyst with expertise in Contract Lifecycle Management (CLM) to join our team. This role will be a key contributor to CLM implementation projects, working closely with clients to understand business needs, analyze contract management processes, and support the design and deployment of CLM solutions. The ideal candidate will have a strong background in requirements gathering, process mapping, and solution configuration, with a focus on delivering tailored solutions that drive efficiency and compliance in contract management.

Key Responsibilities:

Requirements Gathering & Stakeholder EngagementConduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects.Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements.Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals.Process Analysis & Future-State DesignAnalyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management.Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance.Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review.Solution Configuration & Implementation SupportSupport the configuration of the CLM systems based on gathered requirements, including workflows, templates, metadata, and reporting dashboards.Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation.Manage and support Sprint Plans, Sprint Reviews and client facing demos as part of the delivery team.Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality.

Training & User AdoptionDevelop training materials, user guides, and process documentation to support end-user adoption of the CLM solution.Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality.Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements.Continuous Improvement & ReportingMonitor solution performance and user feedback post-implementation, making recommendations for continuous improvement.Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics.Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives.

Qualifications:

Education & ExperienceBachelor’s degree in Business, Information Systems, or a related field; Master’s degree is a plus.5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software or CLM consultancy practice.Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g. Agiloft, Conga, ContractPodAi, Malbek, SerionLabs).Technical & Analytical SkillsProficiency in process mapping and business analysis techniques using Use Cases, User Stories, Swim Lanes and Entity Modelling.The ability to deconstruct and identify Contract Template structures, clauses and taxonomy for optimization and rationalization.Experience with CLM configuration and understanding of contract lifecycle processes.Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics.Experience in the execution of an implementation methodology including Prince, Agile and Scrum practices.Communication & Interpersonal SkillsStrong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders.Proven ability to build and maintain positive client relationships.Strong time management and the ability to prioritize and manage your own workload.Detail-oriented and self-motivated, with a commitment to delivering high-quality work. #LI-Remote #LI-RC1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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