Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking an experienced Senior Business Analyst to join our Pension Systems Department (PSD). This role bridges our UK outsourcing business and the globally distributed IT platforms, providing expertise in business analysis, technology consulting, and project management. You will work closely with cross-functional teams to support client configuration, maintain our portfolio, and improve the administration of defined benefit, defined contribution, and hybrid pension schemes for the UK market. How you'll make an impact Business Analysis Lead the analysis of complex business processes, workflows, and systems, identifying areas for improvement. Conduct requirements elicitation through interviews, workshops, and other methods, documenting business needs and preparing business cases. Collaborate across teams to design and implement scalable solutions that meet business goals. Independently assess client needs, advocate for innovative solutions, and review requirements prepared by other analysts. Technical Consulting Work with Gallagher’s Head of Product and technology teams to ensure alignment with technology guidelines. Understand third-party pension administration requirements and translate business needs into technical solutions. Act as a communication link between business teams and IT, ensuring solutions meet the needs of UK outsourcing. Project Management Oversee and manage projects across the UK outsourcing portfolio, coordinating globally distributed teams to meet business requirements. Develop and execute project plans, assign tasks, set priorities, and monitor performance. Occasionally lead project and delivery teams, ensuring timely project completion and stakeholder satisfaction. Conduct user acceptance testing, support new technology implementations, and lead stakeholder workshops and training sessions. About You 5+ years of recent experience as a Business Analyst, with strong knowledge of business analysis methodologies, tools, and best practices. Proven experience managing software development projects and leading cross-functional teams. Strong analytical and strategic thinking skills, with a proactive, self-motivated approach. Excellent communication and leadership abilities, with the capability to collaborate effectively with distributed teams and stakeholders. Advanced proficiency in documenting business requirements, preparing business cases, and presenting findings. Exceptional organisational and project management skills, with a focus on quality, timeliness, and continuous improvement. Experience in UK pensions administration and third-party pension administration businesses. Knowledge of SQL, Microsoft Office Suite (Visio, Excel), and Agile methodologies. Technical expertise in web application security, data transfer protocols, and web and Windows services. Familiarity with business process modelling, enterprise architecture, and cloud solutions. #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.