Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Business Analyst

What does a successful Senior Business Analyst do?

The Senior Business Analyst owns and drives end to end solutions through working with key business clients and engineering groups to engineer end to end process and IT solutions. The Senior Business Analyst works closely with business owners to gather customer requirements, translate them into clear compelling business cases and requirements documents, and then implement them to deliver solutions.

The Senior Business Analyst works closely with program management with regards to the development, test, and release/support teams throughout the SDLC process. In addition, the Senior Business Analyst will work with program management to help define operational processes, drive the launch, adoption, and training, support program development and execution, track customer feedback in order to build improvements into future solution requirements.

What you will do

Collaborating with business partners to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements. Engage the business client early and effectively building solid relationships and pushing IT value upstream as key business direction is being set. Identifying, understanding, negotiating and documenting business requirements with various groups.Facilitation of the IT planning and estimating phase. Manage the delivery of business cases, scope and requirements documents, use-case documentation, test plans, and rollout communications. Act as primary liaison with program and Business Solutions during the development lifecycle from needs analysis and bug tracking to UAT and rollout.Developing and managing direct relationships with key stakeholders and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals. Balance the customer’s requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized. Clearly understand, articulate and document existing “as-is” systems & business architecture and define strategy for “to-be” architecture.Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders priorities within budgetary and product requirements. Budget management – Define and gain agreement on a project budget – ensures project tracks to the budget.Provide in-depth business & technical strategy for systems solutions, identify business gaps and correlate to potential solutions.Drive the prioritization process by which decisions are made around the final project scope. Makes scope/schedule/resources (including budget) trade-off decisions with little or no guidance. Ensure line of business priorities and IT capabilities (technology and resources) are aligned.Analyse and document requirements and use appropriate techniques to refine, decompose, review and validate requirements. Ensure requirements are traceable, well communicated and aligned to the overall business or solution vision.

What you will need to have

Sound understanding of IT technology concepts. Must have a basic understanding of mainframe and off-host architectures, MS products, development tools, etc.Solid project/program management skills deploying large-scale cross enterprise IT systems implementations within the SDLC in a fast paced environment.Extensive product and program management experience with techniques such as use case analysis, data / process flow diagramming, process mapping and requirements documentation is highly desirable.Bachelor’s degree in computer science or related field of study for software development and project/program management preferred.Be fluent in Spanish & English.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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