**The opportunity** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. **Responsibilities** + Elicit and model business requirements; using appropriate analysis techniques, understand and describe the business needs at a level of detail that is usable by the stakeholders; ensure their structure articulates the required business dimensions (i.e. customer experience, business process, business rules, information and operations) ensuring clarity and understanding of the true business needs + Validate requirements against business objectives; ensure that the requirements or designs deliver business value and directly support the business objectives, project goals and benefits + Evaluate and support the definition of solution options; identify, explore and describe the solution options so the most appropriate decision can be made that achieves the business needs + Analyse potential value and recommend solution; through a clear understanding of the business opportunity and objectives, assess the value that can be generated from the solution options and where necessary provide a recommendation to the key stakeholders + Customer focus; determine all requirements, solution designs and business value assessments from a customer perspective + Manage business requirements; throughout the entire project lifecycle, ensuring they are appropriately baselined and owned; maintain alignment between the solution and the benefits and assess all impacts of requirement or design changes + Focus on quality; ensure all documentation and outputs are of a high quality and consistency, presented through defined templates, models and frameworks, and meet the needs of the intended audience + Transition and change; assist in the identification of the transition journey from current to target state, conducting change impact assessments supporting the change management activities/focus areas to enable successful adoption of the solutions. + Collaborative working; able to engage and work effectively with multi-cultural, multi-location teams, and work cross functionally with teams from other business areas ensuring their interests are understood and properly represented and any issues addressed; challenge and influence appropriately + Stakeholder management; maintain timely communications to project team and business stakeholders throughout the project lifecycle ensuring an unambiguous and common understanding of the requirements; proactively raise risks and issues, and ensure progress of deliverables is transparent + Understand the Operating Model and Architectures; using them to deliver the best business value for the project, working closely with the Lead Designer or allocated domain designer(s) where they exist + Project delivery support; assist in the preparation of project scope, goals and deliverables templates and support PMO in developing business cases with supporting documentation. Support the wider analyst and practitioner communities; proactively share experiences, lessons learnt and best practice **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + University degree in any discipline + 5-10 years of solid business analyst experience, preferably with deep knowledge of Insurance Operations + Experience in project management or change management is an added advantage + Understanding of local business, key processes, and risks, with both a big picture view and on-the-ground knowledge **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first cultureWe lead with our Values every day and bring them to life together. + Boundless opportunityWe create opportunities to learn and grow at every stage of your career. + Continuous innovationWe invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. + Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid