Business Analyst – Claims A on is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Specifically within Commercial Risk Solutions we offer risk advisory, risk transfer and structured solutions that help organisations and individuals identify, quantify and manage their risk exposure through insurance. Responsibilities of this role This role will provide the candidate an opportunity to work as part of a global Business Analyst group spanning multiple Agile Product Delivery teams. Specifically, this role is focussed on our new global Claims Management product – delivering a web-based solution that supports global claims handling teams to manage claims for commercial clients, from notification of loss through to settlement including business intelligence and client advocacy. The solution will be built on an industry-leading 3rd party low-code platform and integrated into our Commercial Risk ecosystem. The role will support the definition of requirements and data mappings required to support the delivery and migration of claims from various countries and practice groups into the new platform. Day-to-day responsibilities include: + Capturing process flows across the value chain of claims management, from notification of loss through to settlement and payment, including client advocacy. + Early assessment of new requirements, defining the impact from a functional and data perspective within our claims management system and broader ecosystem + Co-leading Agile ceremonies to groom requirements and define features to user story level, to successfully deliver a globally scalable solution on an industry-leading low-code platform. + Documenting requirements and processes to support the definition of work for application developers and data professionals. + Define business processes and models to support the management of claims-specific reference and transactional data. + Actively engaging in SDLC from UX and UI through to integration with backend Domain APIs, Data Marts and Corporate Systems + Directly responsible for UI and data mapping within an Agile sprint, and enabling data migration from old to new data stores as part of strategic system migrations. + Manage traceability of requirements and delivery against acceptance criteria within an Agile sprint, supported by quality team. + Serving as a liaison and point of escalation for business colleagues in-field. + Taking personal responsibility for completion of and delivery to requirements. How this opportunity is different Aon has transitioned to a product-oriented model and is investing in capabilities like never before. This role will give the chosen candidate a unique opportunity to shape the architecture for our Commercial Risk Ecosystem to drive significant revenue and efficiency opportunities across all countries where Aon operates. Skills and experience that will lead to success + 5+ years experience in similar Business Analyst role, with specific focus on commercial risk insurance and/or claims. + Strong experience overseeing requirements for Agile Scrum delivery teams + Experience in BPMN process mapping, data flow modelling, decisions trees etc. + Familiarity with UX/UI from persona design to user journey mapping, wireframing etc. + Good data literacy. Experience in data profiling, mapping and general data analysis. + Familiarity with delivery in workflow or low-code platforms is a plus e.g. Appian, Pega, UiPath, Power Automate. + College degree in Business Analysis, Information Systems or related discipline. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. W e welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-JB3 2549426 Business Analyst – Claims A on is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Specifically within Commercial Risk Solutions we offer risk advisory, risk transfer and structured solutions that help organisations and individuals identify, quantify and manage their risk exposure through insurance. Responsibilities of this role This role will provide the candidate an opportunity to work as part of a global Business Analyst group spanning multiple Agile Product Delivery teams. Specifically, this role is focussed on our new global Claims Management product – delivering a web-based solution that supports global claims handling teams to manage claims for commercial clients, from notification of loss through to settlement including business intelligence and client advocacy. The solution will be built on an industry-leading 3rd party low-code platform and integrated into our Commercial Risk ecosystem. The role will support the definition of requirements and data mappings required to support the delivery and migration of claims from various countries and practice groups into the new platform. Day-to-day responsibilities include: + Capturing process flows across the value chain of claims management, from notification of loss through to settlement and payment, including client advocacy. + Early assessment of new requirements, defining the impact from a functional and data perspective within our claims management system and broader ecosystem + Co-leading Agile ceremonies to groom requirements and define features to user story level, to successfully deliver a globally scalable solution on an industry-leading low-code platform. + Documenting requirements and processes to support the definition of work for application developers and data professionals. + Define business processes and models to support the management of claims-specific reference and transactional data. + Actively engaging in SDLC from UX and UI through to integration with backend Domain APIs, Data Marts and Corporate Systems + Directly responsible for UI and data mapping within an Agile sprint, and enabling data migration from old to new data stores as part of strategic system migrations. + Manage traceability of requirements and delivery against acceptance criteria within an Agile sprint, supported by quality team. + Serving as a liaison and point of escalation for business colleagues in-field. + Taking personal responsibility for completion of and delivery to requirements. How this opportunity is different Aon has transitioned to a product-oriented model and is investing in capabilities like never before. This role will give the chosen candidate a unique opportunity to shape the architecture for our Commercial Risk Ecosystem to drive significant revenue and efficiency opportunities across all countries where Aon operates. Skills and experience that will lead to success + 5+ years experience in similar Business Analyst role, with specific focus on commercial risk insurance and/or claims. + Strong experience overseeing requirements for Agile Scrum delivery teams + Experience in BPMN process mapping, data flow modelling, decisions trees etc. + Familiarity with UX/UI from persona design to user journey mapping, wireframing etc. + Good data literacy. Experience in data profiling, mapping and general data analysis. + Familiarity with delivery in workflow or low-code platforms is a plus e.g. Appian, Pega, UiPath, Power Automate. + College degree in Business Analysis, Information Systems or related discipline. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. W e welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-JB3